🚀 go-pugleaf

Yep, that's Interesting article at
http://wfaa.com/wfaa/techarticle/1,1028,45_5_5_13352,00.html  It is amazing
that they make one set of claims in responses to the media and yet admit in
other places that they have major problems.   Here are just a couple of
examples.

From the article:  "Joe Morrisroe, director of marketing for AT&T Digital
Broadband, said the fixed wireless service, which was tested in Dallas-Fort
Worth, has had low customer turnover and problems are being resolved."

From a recent email to me from support:  "I am aware that your situation was
addressed once again and it is at present
in the hands of the senior engineers at the network operations center. This
situation at present does not have an estimated time of resolution.  I am
unable to offer you more information.  I can assure you that there exists an
active and open status ticket regarding your extensively documented
situation. It is being investigated."

That was in response to problems that have been going on for many weeks.  I
received it 4 days ago and have heard nothing further.

From the article: ""And local AT&T customers argue that the company keeps
soliciting broadband subscribers, even though it can't accommodate the 3,500
already on the network. Company officials say they are not overloading the
system."

From email sent to their customers: "
In the past months, however, demand for
our new service has exceeded our expectations, and some customers
have reported difficulty making and receiving calls.

First, we apologize for any inconvenience you may have experienced
and are waiving the monthly service charge * for your next two (2)
months of local voice service."

From the report:  " "AT&T is adding telephone and Internet capacity at an
accelerated pace in response to customer complaints. It's also reprogramming
the system that limits the number of fax machines subscribers can use."

AT&T could get NO fax machine to work on my service.  They finally PAID to
have a SWB line reinstalled.   I now have a monthly charge for a third
telephone line that I was not supposed to need.

It is apparent that the problems with AT&T run much deeper than this
pathetic wireless broadband service.  There is a news article at

 http://news.cnet.com/news/0-1004-200-2873038.html?ag=st.ne.ron.lthd.ni

that talks about their tumbling stock prices and other problems.  I would
suggest to them that if they would learn just a bit about customer service
and just a tad of honesty that they could possibly someday build some
customer loyalty.

Don Nelson
The Lab Rats
http://www.yourfreeforum.com/hsd


"Frank St. Claire" <fstclair@airmail.net> wrote in message
news:n9j5tssr69tpg9urei44n85rq5kib5j5b5@4ax.com...
> Read before you sign up.  If the experience is anything like we ran
> into in DFW, you don't want it.  Stick with a 56k modem until
> something better comes your way.
>
> For further info on AT&T Wireless Broadband, see:
> http://wfaa.com/wfaa/techarticle/1%2C1028%2C45_5_5_13352%2C00.html
> http://a.j.schiavone.home.att.net/
> http://yourfreeforum.com/hsd/
> http://boomgames.com/
> dfw.internet.providers
> alt.internet.wireless