🚀 go-pugleaf

Dear Sir / Madam,

Recently, we have installed a new Radius Artica 17.3" LCD Display PC/PCI
with Number Nine Revolution IV Display Card on Windows 95b IBM computer.

Unfortunately, a very very serious " system hang " was occurred after we
installed the display card inside into the user computer, the user who can
not do anything once she running any program such as Lotus notes , ms word
or printing doc ...etc. We would appreciate it that if anyone could give us
some solution about it. Besides, it also can not "reboot" the system when
you select the "Restart the system".

And for your reference, below are the current user computer config.

Hardward Software
IBM Atpive Computer Model 2142-SG1
128 MB RAM
Revolution IV (HawkEye, Directx) HW version : 002
LT Win Modem
Radius 17" LCD Monitor
3Com Fast EtherLink XL 10/100MB TX Ethernet NIC (3c905B)
Crystal PnP Sound Card
Seagate ST34342A 4G HDD
Tektronix Phaser 560

Software
Windows 95B (English)
IE 4.0
MS Office 97 + SP2
Lotus Notes 4.6.5a client
WinZip 7.0
PrintshopPro 5.0
HawkEye IV
Driver info
   --Driver Version V4.109433

HW info
  --Disk version : Rev IV v06.062.218W
  --Number Nine Produce Name : Revolution IV FP-PCI
  -- Processor Type : T2R4
  -- Memory configuration : 32MB SDRAM
  -- RAMDAC : Direct Digital Output

BIO info
  -- BIO Date : 01/28/99
  -- BIO vers : 3.06.04


Windows 95B English version
Lotus notes client 4.6.5a
Office 97 Std with SP2
IE 4.x
Printshop Pro 5.x
Tekronix Phaser 560 color printer drvier

We have sent a mail to Number Nine co. for ask about the above question,
but, up to now, we still not have any feedback fm them. We can't believe
that this co howcome no any technical support to their very expensive
computer products. therefore,

We look forward to hearing fm you very soon, and many tks for your kind
attention.

We would like to provide fruther information to whom it may solve the
problem.

Your faithfully,

Leo_Wong@smi-hk.com