Re: Microsoft BASIC & New Support Prices

Article View: alt.lang.basic

Article #306

#306

From: Phillip Cooper
Date: Fri, 18 Dec 1992 16:24

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In article <1gor8rINN63l@flop.ENGR.ORST.EDU> villalj@xanth.CS.ORST.EDU (John Villalovos) writes:
>Any one else out there notice that since December 1st Microsoft does not offer
>free support anymore for their BASIC products (at least PDS).  Now you have to
>call either a 900 number, 800 number with credit card, CI$, or Genie.
>

That's not true.  Free support is still provided for setup/install problems,
usage questions, product inquiries and the like.  The only thing that is
charged for now is programming consulting services... i.e. how-to programming
issues.

>They don't seem to do this with programs like Excel.
>

We don't do that for any application product, only programming languages.

Phil Cooper

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Message-ID: <1992Dec18.162416.14689@microsoft.com>

Path: arc1-ca.pugleaf.net!sparky!uunet!microsoft!wingnut!philco

References: <1gor8rINN63l@flop.ENGR.ORST.EDU>

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Newsgroups: alt.lang.basic
Path: arc1-ca.pugleaf.net!sparky!uunet!microsoft!wingnut!philco
From: philco@microsoft.com (Phillip Cooper)
Subject: Re: Microsoft BASIC & New Support Prices
Message-ID: <1992Dec18.162416.14689@microsoft.com>
Date: 18 Dec 92 16:24:16 GMT
Organization: Microsoft Corporation
References: <1gor8rINN63l@flop.ENGR.ORST.EDU>
Lines: 17

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