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Article #317

Re: Microsoft BASIC & New Support Prices

#317
From: Phillip Cooper
Date: Mon, 21 Dec 1992 21:17
24 lines
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In article <1992Dec18.162416.14689@microsoft.com> philco@microsoft.com (Phillip Cooper) writes:
>In article <1gor8rINN63l@flop.ENGR.ORST.EDU> villalj@xanth.CS.ORST.EDU (John Villalovos) writes:
>>Any one else out there notice that since December 1st Microsoft does not offer
>>free support anymore for their BASIC products (at least PDS).  Now you have to
>>call either a 900 number, 800 number with credit card, CI$, or Genie.
>>
>
>That's not true.  Free support is still provided for setup/install problems,
>usage questions, product inquiries and the like.  The only thing that is
>charged for now is programming consulting services... i.e. how-to programming
>issues.
>

After doing some checking, I find that the statement I made above is not
entirely correct.  Free support is now provided only for setup questions and
product inquiries.  All other issues are covered on the Developer support
line (ie 900#), CIS, or GEnie.

>>They don't seem to do this with programs like Excel.
>>
>
>We don't do that for any application product, only programming languages.
>
>Phil Cooper
Technical Details
Message-ID: <1992Dec21.211729.13100@microsoft.com>
Path: arc1-ca.pugleaf.net!sparky!uunet!microsoft!wingnut!philco
References: <1gor8rINN63l@flop.ENGR.ORST.EDU> <1992Dec18.162416.14689@microsoft.com>

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Newsgroups: alt.lang.basic
Path: arc1-ca.pugleaf.net!sparky!uunet!microsoft!wingnut!philco
From: philco@microsoft.com (Phillip Cooper)
Subject: Re: Microsoft BASIC & New Support Prices
Message-ID: <1992Dec21.211729.13100@microsoft.com>
Date: 21 Dec 92 21:17:29 GMT
Organization: Microsoft Corporation
References: <1gor8rINN63l@flop.ENGR.ORST.EDU> <1992Dec18.162416.14689@microsoft.com>
Lines: 26