Article View: alt.lang.basic
Article #317Re: Microsoft BASIC & New Support Prices
From: Phillip Cooper
Date: Mon, 21 Dec 1992 21:17
Date: Mon, 21 Dec 1992 21:17
24 lines
1493 bytes
1493 bytes
In article <1992Dec18.162416.14689@microsoft.com> philco@microsoft.com (Phillip Cooper) writes: >In article <1gor8rINN63l@flop.ENGR.ORST.EDU> villalj@xanth.CS.ORST.EDU (John Villalovos) writes: >>Any one else out there notice that since December 1st Microsoft does not offer >>free support anymore for their BASIC products (at least PDS). Now you have to >>call either a 900 number, 800 number with credit card, CI$, or Genie. >> > >That's not true. Free support is still provided for setup/install problems, >usage questions, product inquiries and the like. The only thing that is >charged for now is programming consulting services... i.e. how-to programming >issues. > After doing some checking, I find that the statement I made above is not entirely correct. Free support is now provided only for setup questions and product inquiries. All other issues are covered on the Developer support line (ie 900#), CIS, or GEnie. >>They don't seem to do this with programs like Excel. >> > >We don't do that for any application product, only programming languages. > >Phil Cooper
Technical Details
Message-ID:
<1992Dec21.211729.13100@microsoft.com>Path:
arc1-ca.pugleaf.net!sparky!uunet!microsoft!wingnut!philcoReferences:
<1gor8rINN63l@flop.ENGR.ORST.EDU> <1992Dec18.162416.14689@microsoft.com>Show Full Headers
Complete Article Headers
Newsgroups: alt.lang.basic Path: arc1-ca.pugleaf.net!sparky!uunet!microsoft!wingnut!philco From: philco@microsoft.com (Phillip Cooper) Subject: Re: Microsoft BASIC & New Support Prices Message-ID: <1992Dec21.211729.13100@microsoft.com> Date: 21 Dec 92 21:17:29 GMT Organization: Microsoft Corporation References: <1gor8rINN63l@flop.ENGR.ORST.EDU> <1992Dec18.162416.14689@microsoft.com> Lines: 26