🚀 go-pugleaf

In <3245D56D.3280@ibm.net>, Vern Dias <tvdias@ibm.net> writes:
>You can't even report a problem without a credit card number or a
>support contract, 

Emphatically not true. Electronic support is free. Phone support is free
for 60 days (or something like that) starting with your first call (NOT
starting with purchase so it's not a bad idea to save that for when you
need it.) After that, yes, IBM's gone the service contract route for phones
-- but so has Microsoft, and so have many other publishers; that's part of
how everyone's keeping the purchase price down. Real-time phone support
is an expensive service to offer!

I can't vouch for the quality of electronic support on Compuserve, or
via the Internet (I don't have sufficient time for the OS/2 newsgroups),
but the support team on Prodigy has done a fairly decent job. 

OS/2 itself has also improved over the years. These days I'm seeing many
fewer gripes about installation problems, and those were always the most
significant part of the traffic -- generally, once OS/2 is installed it runs
VERY reliably. Which is why businesses rely on it. 

 ----------------------------------------------------------------------- 
Joseph J. Kesselman             http://pages.prodigy.com/keshlam/
"This note is a production of Novalabs Consulting, which is solely       
responsible for its content. Opinions not necessarily those of IBM."