🚀 go-pugleaf

On 11/08/2011 05:11, Michael Gross wrote:
> Hello,
>
> Iwork in upper management for one of the major hotels here in Las Vegas
> and since a huge part of my job is keeping my guest happy, always upbeat
> and positive and to treat all of our guest as if they were guest in
> their own home. I use secret shoppers everyday and shift of the day to
> insure my guest are receiving the best service on the strip. Keep your
> guest happy and they will return. Free P.R. "word of mouth" I flew out
> with United and I have never been treated so rude. Your employees
> unfortunately do not know how to treat your passengers with any respect.
> I am shocked. Please, they need to be retrained or let them go and get
> some employees in your company with people skills. My daughter and I
> were very upset on how we were treated. My daughter was afraid to ask
> for a drink, pillow or blanket. To be honest with you, I did not ask for
> these items for her because of their people skills I just wanted to
> hurry and get as far away as I could. As a professional, I felt so sorry
> for your other passengers. One attendent almost had one lady in tears
> but fortunately I was there to turn her around as a professional would
> do. AND, thank God I always get my bording passes at home before I leave
> because United changed out flight completly and if I did not call as any
> responsible and professional would do we would of missed our flight
> completely. And yes. United had a lot of phone numbers to contact me of
> any changes you can look at my records. I made sure and asked the woman
> at the ticket counter and she said yes, wow, you have a lot of numbers
> here. My daughter and I go to Virginia at least 3 times a year. Due to
> your employees conduct and unprofessionalism our trip home was ruined. I
> am so upset because I heard a lot of good things about you and then I
> find out it is all rumors. Again, being in upper management myself I
> felt it my duty to share with you your passengers are receiving.
>
> Thank You for your time.

Dear customer.

Fuck off we are busy playing Doom

United Customer services