🚀 go-pugleaf

Hello,

Iwork in upper management for one of the major hotels here in Las Vegas 
and since a huge part of my job is keeping my guest happy, always upbeat 
and positive and to treat all of our guest as if they were guest in 
their own home. I use secret shoppers everyday and shift of the day to 
insure my guest are receiving the best service on the strip. Keep your 
guest happy and they will return. Free P.R. "word of mouth" I flew out 
with United and I have never been treated so rude. Your employees 
unfortunately do not know how to treat your passengers with any respect. 
I am shocked. Please, they need to be retrained or let them go and get 
some employees in your company with people skills. My daughter and I 
were very upset on how we were treated. My daughter was afraid to ask 
for a drink, pillow or blanket. To be honest with you, I did not ask for 
these items for her because of their people skills I just wanted to 
hurry and get as far away as I could. As a professional, I felt so sorry 
for your other passengers. One attendent almost had one lady in tears 
but fortunately I was there to turn her around as a professional would 
do. AND, thank God I always get my bording passes at home before I leave 
because United changed out flight completly and if I did not call as any 
responsible and professional would do we would of missed our flight 
completely. And yes. United had a lot of phone numbers to contact me of 
any changes you can look at my records. I made sure and asked the woman 
at the ticket counter and she said yes, wow, you have a lot of numbers 
here. My daughter and I go to Virginia at least 3 times a year. Due to 
your employees conduct and unprofessionalism our trip home was ruined. I 
am so upset because I heard a lot of good things about you and then I 
find out it is all rumors. Again, being in upper management myself I 
felt it my duty to share with you your passengers are receiving.

Thank You for your time.