🚀 go-pugleaf

		**** ANNOUNCEMENT ****

The beta-c version of PTS (aka "the April 26 beta") is available via
anonymous-FTP from ftp.halcyon.com in the /local directory.  The file is:

	pts-1.04-beta.c.tar.Z

This version is a new beta of PTS 1.04, and includes several
new features.  Because I wanted to get the new features into
PTS A.S.A.P. I extended the beta period to squeeze them in.

Once I'm comfortable with the release it will be placed on
ftp.x.org in /contrib and be called pts-1.04.tar.Z.

Hopefully, with your help, the release of 1.04 will go more
smoothly than 1.03 (which pointed out numerous Sun portability
problems, among other things.)

Please give it a go and let me know of any problems building
and using this on your system.  Thank you!

Dean Collins (dean@halcyon.com, dean@uidaho.edu)
Tue Apr 26 20:02:14 PDT 1994

==========8<=========8<=========8<=========8<=========8<=========8<==========
			ANNOUNCEMENT!!!
			===============
This document announces release of version 1.04-beta of the Problem Tracking
System (PTS), also known as the X Problem Tracking System.  PTS/Xpts is
FREE software.

SOFTWARE:	Problem Tracking System(PTS) / X Problem Tracking System(Xpts)

VERSION:	1.04-beta-c

SYNOPSIS:	PTS/Xpts helps with system management.  It lets people
		report problems and lets sysops record their solutions
		to those problems.  It also helps automate other related
		communication activities.  Some might call this "help-desk"
		software or "groupware".

SYSTEM REQMTS:	The core of PTS is "xpts", an X11R4/X11R5 application
		which uses the Athena widgets.  Building PTS requires
		a Unix variant, an ANSI C compiler, lex, yacc, make
		and imake.

AUTHORS:	Dean Collins, Chris Hyde, Luke Sheneman, Brian Goff,
		and John Hunter, among others, known collectively as
		"Zombie Software".

AVAILABILITY:	PTS/Xpts is free software.  Sources may be obtained from
		the following site:

			ftp.halcyon.com		/local

		Source file is pts-1.04-beta.c.tar.Z.  Look for patches, too.

		Since this is beta software I'd appreciate it if you
		do not redistribute it to other FTP sites.  The "real"
		release will be in a couple of weeks at most and will
		be found on ftp.x.org.

DESCRIPTION
-----------
PTS is a tool for improving communication between system users
and support personnel (sysops) about problems encountered
with the system.  It consists of several programs, including
"xpts" and "ptsager".

In a nutshell:
Xpts is used by system users to report problems.  Support personnel
(sysops) also use it to log their activities on solving each problem.
Xpts also sends e-mail to problem reporters when their problems are solved.
Problems are stored in a permanent database for future reference.

The problems are organized in a tree-like structure.  For example, a
problem with "rn" might be reported in "/Software/News/rn".  A problem
with a computer monitor might be reported in "/Hardware/Monitor".  
The problem tree structure is completely configurable to meet your
particular needs.

Ptsager scans through the database once a day and sends electronic mail
to certain system users about problems that have remained unsolved for
several days.

While PTS was designed with managing a network of Unix workstations in
mind, it is general and versatile enough to be used in many other ways.
For example, at the University of Idaho, PTS was used by the PTS
design team to report problems with and take suggestions about early
versions of PTS.  We are very interested in hearing about unique
and creative ways in which you use PTS/Xpts.

PTS was designed and implemented by "Zombie Software", consisting of
me (Dean Collins), Chris Hyde, Luke Sheneman, Brian Goff, John Hunter,
Brent Heikkula, and Dayne Steed.  It was designed in great part on a
volunteer basis for the University of Idaho Computer Science Department.

I can't really provide much support for this free software,
but I'll help when I can.  I would appreciate help from others
in this project.  

PTS is being offered as a gift to the Internet community for it's 
generosity towards us.  Enjoy!

--
Dean Collins (dean@halcyon.com, dean@uidaho.edu)
Tue Apr 26 20:04:34 PDT 1994