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Article #243

Re: System error 11

#243
From: Frank O'Connor
Date: Wed, 07 Oct 1998 00:00
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<Pine.OSF.3.96.981005142428.3455A-100000@cassius.its.unimelb.edu.au>,
Eleni Koutrigaros <ekout@student.unimelb.edu.au> wrote:

>I have a an LC and it runs system 7. (7.1?)  
>I have a problem, it wont start up. When it attempts to start up, i get a
>dialogue box thats says: System Error "finder" error 11 (or words to that
>effect). I have tried bootng up with extentions off, a P-ram boot and from
>a disk, but the same thing still happens. The dialogue box seems to appear
>at around the same time into the startup proceedure (no matter what method
>i try) Is it a hardware problem?
>At this stage all i need is to get the info from the HD (120mb Connor
>internal) onto a Zip disk or something. Unfortuantely this problem has
>come about three weeks before the purchace of my G3 300. 
>ek

From apple's own web site:

DISCUSSION
-------------------------------
A Type 11 error is listed as a hardware exception error. However, As with
all Macintosh Type xx errors, they usually do not identify a particular
software or hardware component error. Type xx errors are more general in
nature.  You may see more Type 11 errors on a Power Macintosh computer
because of problems with the software-based 68k emulator. The emulator
allows the RISC processor to run older Macintosh software. If the emulator
gets corrupted while loading into RAM, then some of the failures caused by
this are reported as Type 11 or Hardware Exception errors. The emulator
can get corrupted by either incompatible software or faulty hardware.

Troubleshooting Type 11 Errors
------------------------------
When troubleshooting Type 11 errors, always eliminate software problems
first, then check the hardware.To troubleshoot the problem, follow these
steps:

Step 1
------
Upgrade your hard disk drivers and system software to the latest versions
available.

Step 2
-----
Contact the software vendor for compatibility information if the problem
only occurs in one application, and you can reproduce it consistently.

Step 3
------
Turn off all extensions and control panels if the error occurs in an
application that is fully compatible with a Power Macintosh computer.
Check the application again. If the problem goes away, then troubleshoot
your extensions, control panels or fonts. Large numbers of fonts can cause
similar errors, troubleshoot by moving them from the Fonts folder to
another folder. If you still have problems, follow Step 4.

Step 4
------
Perform a clean installation of the system software, then test the system
performance for a few days. If the problems continue, particularly in the
Finder, there may be an issue with your 
Apple or non-Apple hardware.

Step 5
------
Disconnect any external or internal SCSI devices that have been may added
(or exchanged for the original Apple hardware) and continue testing. Since
SCSI device drivers load into memory when the Macintosh is turned on, they
can generate conflicts similar to extension conflicts. If you are using a
non-Apple formatting utility, contact the vendor of the utility for
compatibility information. Removing internal SCSI devices is best
performed by an Apple-authorized service provider.

Step 6
------
Remove any extra third-party RAM and test. This is best performed by an
Apple-authorized service provider. Also verify that you are not using
composite RAM.

Step 7
------
Remove Level 2 Cache RAM, if present, and test. If you continue to get
Type 11 errors using a clean version of the system software without any
third-party hardware attached (including internal or external SCSI
devices, additional RAM, or Level 2 cache RAM), you need to have your
computer serviced by an Apple-authorized service provider.

                                                                  Regards,

-- 
*************************************
Nothing is 100% certain, bug free or IBM compatible.
*************************************
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From: frankoconnor@ozemail.com.au (Frank O'Connor)
Subject: Re: System error 11
Date: 1998/10/07
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