Mailorder Vendors' Warranty Policies?

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From: Reinhard Geiger
Date: Thu, 26 Sep 1996 00:00

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Hi all,
over the last 10 years I've bought some Mac products via mailorder, mostly
storage space, from reputable US vendors such as Jasmine and ETC (anyone
remember them;-), APS and LaCie. When a Jaz drive came DOA from LaCie (BTW:
thanks to everybody who sent me info on their Jaz experiences!), LaCie
first wanted my credit card number in order to charge s/h cost to but
eventually told me that they'd pay for returning the serviced drive.
Whereas APS (prevously known for their heroic customer service) now wants
me to pay shipping _both_ ways for a hd that went south.
I'd be very curious to hear your experiences with mailorder houses and
their policies on (s/h costs of) warranty repairs. Please cc: them to me at
<rgeiger@dir.fh-sbg.ac.at>
TIA
Reinhard

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From: "Reinhard Geiger" <rgeiger@dir.fh-sbg.ac.at>
Subject: Mailorder Vendors' Warranty Policies?
Date: 1996/09/26
Message-ID: <01bbab95$907b5820$0366c98d@ienm03.ienm.sbg.ac.at>
X-Deja-AN: 185443998
organization: Computing Services, University of Salzburg
newsgroups: alt.sys.mac.newuser-help,aus.computers.mac,aus.mac,comp.sys.mac.hardware.misc,comp.sys.mac.hardware.storage,fido.ger.mac,maus.sys.mac.hard