🚀 go-pugleaf

Sorry I got in late on this thread, but ...

I recently bought from MacMall and will never
again do so.  The order came more than 24 hours
late, so I called to have the shipping charge
credited to my credit card account. After waiting
on hold for ten minutes or so, I finally got
somebody to say they were crediting my account.

Several weeks later I get the credit card bill, 
but no credit for the shipping.  I try calling 
Mac Mall - hold again for over an hour.  Call 
back, but choose a different menu option.  Man 
says it was probably credited after my statement
was sent out (it's been a month now).

I call my CC company - nothing was credited.  I
call Mac Mall - hold for 15+ minutes.  Hang up
and call back choosing a different menu option.
They can't help - I have to talk to customer
service.  Transfer the call and on hold for 30+
minutes again.

I give up and send a nasty letter.

I have ordered Mac stuff through the mail for
over five years, mostly from MacWarehouse,
sometimes MacZone and MacConnection.  I have
never had a problem with their service, and I
have _certainly_ never been on hold for more 
than a minute or two, if that.

I will never order from MacMall again - not
because a mistake was made in delivering my
package late or even for screwing up my credit
card account - but because their customer service
is nonexistent.

Paul