🚀 go-pugleaf

Wow does this sound familiar,

I'm still going through an awful time with MacMall. I ordered a Power 120
through MacMall on December 15 - first it took 3 weeks to get to me (they
promise overnight delivery), then they sent the wrong machine and promised
to have it picked up the next day (Fed-Ex didn't show up 2 days in a row)
and now they want me to wait 10 days for them to refund my check.

I've probably talked to 20 people at MacMall and no one wants to help me.
They promise to call you back and they never do. They promise to fix your
order and they never do.

Why not do what I'm doing - contact the Better Business Bureau and file a
complaint with the Attorney General of the state of California. After doing
so, contact MacMall by either e-mail or snail mail and tell them what you've
done. Also contact the manufacturer of the monitor you bought and tell them
about your problems with MacMall. Maybe if enough complaints are filed
someone will do something.

Jim



In Article <dunstone-0301960420570001@lucky114.nuts.nwu.edu>,
dunstone@nwu.edu (Kenneth C. Dunstone) wrote:
>I've got a long list of problems with MacMall orders over the last three
>months, some of which persist to this day. But I'll spare you that in lieu
>of a juicier piece of information on my now-least favorite mail order
>company.
>
>Along with my new Power Mac 7500 I ordered the NEC XV17 monitor which has
>been listed in their catalogs at $799 for months. I received a defective
>monitor (which I then had to pay shipping for to return), and while on
>hold with tech support, the incessant advertisements happened to mention
>what a great deal their *$729* NEC XV17 monitor was. I mentioned it to the
>person I spoke with, and they confirmed the price and said it had "just
>been lowered." Now here's the funny part. When I called a week before to
>check prices, I initially didn't mention I had a catalog and was quoted
>the $729 price - but alas, I was told, it was out of stock. When I called
>an hour later to order, I mentioned the catalog and was quoted the $799
>price - and lo and behold, it was IN STOCK! I didn't quibble since I
>wanted the computer. Well, as I mentioned, every catalog before and since
>lists the same higher price.
>
>You know, now that I'm venting, I think I would like to share briefly my
>other complaints. Besides being charged for FedEx shipping on a 45lb.
>monitor return, the monitor arrived without an adapter. Tech support could
>not locate one, either. Thankfully, NEC flew one in next day air. I have
>received incorrect software shipments, some items missing, others
>unordered items included. On a software bundle in which the pieces were
>shipped separately, the total cost on three invoices exceeded
>significantly the catalog bundle price. Finally, one item I've been
>calling about for two months now is advertised with a $20 rebate and a
>free CD-ROM, neither of which has ever appeared. I have likewise been
>told, "I'll call you back." Interestingly, every invoice I receive from
>them has a note at the bottom stating, "Called customer/No answer." It
>always seemed strange since I'm a graduate student and home a lot that
>neither I nor my answering machine (which seems to answer everyone else)
>has ever been able to catch them.
>
>Boy, that does feel a little better. Thanks for letting me go. I'm glad
>that others have found MacMall to be reputable. I, however, will not be
>ordering from them again.
>
>Ken Dunstone
>dunstone@nwu.edu



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