🚀 go-pugleaf

In article <30F29C18.2438@tiac.net>, Joe Ciarcia <midi@tiac.net> wrote:

>I've never had problems with exchanging stuff at MacMall but...

To throw one experience into the pool...  I've ordered about half a dozen
times from MacMall.  I like them because they ship FedEx, who deliver in
the AM, instead of Airborne, who get here around 5pm.  Sometimes that
makes a big difference.

However, a few weeks ago I ordered a product, a birthday gift for a
friend.  The MacMall rep said it was in stock, so I ordered  He even said
specifically that I'd have it on the particular day.  I wanted it quickly
for the correct date.  The date arrived, no package.  One more day (there
was a snowstorm so I gave them the benefit of the doubt), no package.  I
called them, talked to another rep, "Sorry, that product is out of stock
and won't be in stock for six weeks."  Needless to say I was pissed to no
end.  Got transferred around to all hell (including a quote from a rep
that the hold time for customer service was under three minutes, and
waited twenty).  Cancelled the order, and I won't be ordering from them
again.

Luckily the story had a happy ending; found this product (a really
off-the-wall photo training program) at a local Computer City on the way
to this friend's house...

-- 
Mitchell S. Cohen, mcohen@media.iii.net
http://www.iii.net/users/mcohen.html