🚀 go-pugleaf

In article <4c0667$275@oldfart.ecl.wustl.edu>, amo2@cec.wustl.edu (Alex
Ogilvie) wrote:

> Greetings, I'll make this as short as possible.
> 
> Both my parents and I own Macintoshes. We have, in the past, ordered
> several items, both hardware and software, from Creative Computers'
> MacMall catalog. During the course of our business relationship, they
> have committed the following errors:
> 
> 1. They have sent ordered items to the wrong address, causing me
> considerable hardship.
> 
> 2. They have sent me what was obviously defective merchandise, then
> expected me to bear the financial responsibility for the item until
> they could confirm the defect and replace it, causing my credit card
> finance charges to increase during the interim.
> 
> 3. Their sales representative gave me erroneous product information,
> thus causing me considerable hardship and extraneous financial costs
> when attempting to compensate for his error.
> 
> 4. They sent my parents an item, then erroneously sent a duplicate
> item. When my mother called to report the error, they charged her for
> the item, plus the additional postage, then refunded her less money
> than she was originally charged for the order. This essentially
> amounted to charging her for their own mistake.
> 
> 5. When my parents attempted to call the customer service line on two
> occasions, MacMall's employees were rude to them. When my mother asked
> to speak to a superior, both times she was told that she would receive
> a call later on, when the superior was available. In both cases no
> follow-up call was received.
> 
> I wrote a letter to MacMall expressing my disappointment in their
> service, and in the letter implied that I would like some sort of
> response to my account of all of their mistakes. I sent that letter in
> September. I have not yet received a reply. I went to their web site,
> and left a message with customer service in which I placed the text of
> the original letter, with additional comments on further errors they
> committed when dealing with my parents. I insisted that they respond to
> my comments. That was three weeks ago. I have had it with MacMall -
> they are terribly disappointing. Both my parents and I purchase
> computer software and equipment in conjunction with our respective
> working situations, and we have been treated unfairly and
> unprofessionally. I recommend that everyone consider my experience when
> selecting a mail order outlet to deal with in the future.

I am sorry, but I have to disagree with you. During the summer I bought
a(n?) UMAX vista S-8 24 bit flatbed scanner which was delivered defective.
I only had to place 1 troubleshooting session call to MacMall, and they
sent out a replacement scanner the next day...shipped next day air. This
was one of several items that I had bought, but I had no trouble with them
about shipping back only 1 item. In my opinion (and I do EXTENSIVE
pre-purchase shopping around) they treated me very well. I am in no way
affiliated with MacMall or any other retailer.....I hope your problems
have been isolated incidents. Good Luck.

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