🚀 go-pugleaf

In article <h2b400h1d9fl84r1lqkbdjbd7a634enphl@4ax.com>, 
Dick <rhughes33@cableone.net> wrote:
>This is kind of OT, but I agree it is very, very scary.  I was OK
>about the tech support for Dell, etc., but MRI interpretation?  That
>is almost a crime.  The interpretation needs to be done right there!
>Where the MRI was performed, not 10,000 miles away.  At least I know
>mine are being done locally.  How would you like having major surgery
>based on something done in India?

Somewhat off-topic in a.s.p-c.d I suspect.  8-)  But what the hell...

There's currently a push on in at least one state in Oz to improve 
broadband services to the bush; and one of the benefits seen for this 
is the provision of expert medical diagnoses off-site.  So people in 
rural areas can avail themselves of this expertise without the trauma 
and expense of physically travelling to the big smoke.  All you need 
in Burketown is the machine and the technician.  The specialist and 
his Porsche can be  comfortably located in Sydney.  Everyone benefits. 
(Or, the the modern MBA idiom, it's a "Win, win, win ...")

Mind you, I don't think the idea was to broadcast the data and images 
overseas -- here we're more inclined to import the Indian doctors. :-)

>On Mon, 12 Jan 2004 03:22:56 GMT, "Carol" <carol@ihatespam.com> wrote:
>>"Sam Nelson" <ted@can.com> wrote in message
>>news:ivlMb.116161$1g41.74439@twister01.bloor.is.net.cable.rogers.com...
>>> Thought I'd post this for anyone who is curious about those call centers in
>>> India that Dell uses. 60 Minutes tonight. Cheers.
>>
>>What bothered me is that the segment ended with the idea that this provides
>>better service.
>>It was somewhat shocking to find out that Indian "accountants" are doing tax
>>returns and Indian doctors are analyzing MRI's.  Very scary.
>>
>>If the Indian doctor was in the U.S. he/she would have had to pass tests for
>>their license.  I assume that they don't have to be licensed in the U.S. to
>>read American's MRI's.  It's not that I don't trust their ability, I've
>>worked with Indian chemists and biologists and the ones I've met are
>>intelligent.  My concern is that how much do they care about a patient
>>10,000 miles away and the problem of accountability.  Who is responsible if
>>the MRI is misinterpreted?  Outsourcing has become more of a problem than
>>just Dell customer service.


Cheers, Phred.

-- 
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