Article View: alt.sys.pc-clone.dell
Article #433Re: Dell strikes out on customer "support" aka Customer Strikes out at Dell Support
From: Christopher Muto
Date: Fri, 10 Nov 2000 00:00
Date: Fri, 10 Nov 2000 00:00
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2639 bytes
Your whole old machine is a replaceable part. If you don't like the pricing that you have been offered to service the system then buy spare systems from Ebay and hack them together yourself. They sell for about $125-250 each. Lindsay Haisley wrote: > Import Car Fan wrote: > > > > > And in the case of a starter, a repair shop, an aftermaket parts house, > > > and even a dealership WILL stock parts which are expendable, such as > > > starter brushes. > > > > And none of these businesses are manufacturers like Dell. > > A manufacturer incurs too much overhead in trying to stock, > > sell, and provide tech support for every little part that some > > guy in Ying Yang needs by tomorrow. If Dell did business > > like you demanded, they'd be bankrupt in no time. > > I don't see how a socketed BIOS EPROM could be called a "little part". > It's a major and replacable component and a critical failure point. > > And an auto dealership _is_ an outlet for a manufacturer, and the > support documentation on from auto manufacturers is immense compared to > the support information I was able to extract from Dell regarding my > problem. You just DON'T get it, do you? > > -- > Lindsay Haisley | "There are no mistakes | PGP public key > FMP Computer Services | only unexpected results" | available at > fmouse@fmp.com | | www.fmp.com/pubkeys > http://www.fmp.com | |
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X-Google-Language: ENGLISH,ASCII-7-bit X-Google-Thread: 10a33e,58dae3fcc522d5ea X-Google-Attributes: gid10a33e,public X-Google-Thread: 10b82c,58dae3fcc522d5ea X-Google-Attributes: gid10b82c,public From: Christopher Muto <muto@worldnet.att.net> Subject: Re: Dell strikes out on customer "support" aka Customer Strikes out at Dell Support Date: 2000/11/10 Message-ID: <3A0C8A91.FDDB93D0@worldnet.att.net> X-Deja-AN: 692220923 Content-Transfer-Encoding: 7bit References: <3A05B892.AE99CB2C@fmp.com> <QukN5.3927$PX1.151919@typhoon.austin.rr.com> <VwrN5.5336$PX1.176903@typhoon.austin.rr.com> <wNxN5.8333$PX1.183131@typhoon.austin.rr.com> <slrn90dl2s.2l4.mike@mike.local.net> <3A06E04A.86BD7231@fmp.com> <JLKN5.3648$%%1.226683@bgtnsc05-news.ops.worldnet.att.net> <3A08CF58.A212336D@fmp.com> X-Accept-Language: en Content-Type: text/plain; charset=us-ascii X-Complaints-To: abuse@worldnet.att.net X-Trace: bgtnsc04-news.ops.worldnet.att.net 973900386 12.78.242.69 (Fri, 10 Nov 2000 23:53:06 GMT) Organization: AT&T Worldnet MIME-Version: 1.0 NNTP-Posting-Date: Fri, 10 Nov 2000 23:53:06 GMT Newsgroups: alt.sys.pc-clone.dell,austin.general