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Article #608

Re: Dell's Sorry History of Microphone/Soundcard Issue (Update)

#608
From: Class_Action
Date: Tue, 22 Nov 2005 05:42
58 lines
3963 bytes
"Tom Scales" wrote:

> Bored with you.

Too bored even to make a suggestion or bet to this poster?

(8/28/05)
http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=59966

    There is no sound picked up from microphone (only when blowing
    hard straight into the mic there is a slight reaction...)

(9/2/05)
http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=60002&view=by_date_ascending&page=2

    I've also spent well above $3000 on a high end system (about 2
    weeks old), which is virtually useless to me without a microphone.

    I've spent over 30 hrs on this issue myself and with Dell support
    who has done "the basic" walkthroughs over and over again. Several
    times I've been promised that they'd "do more research on the
    problem", and call me back which of course they never did...

    So time to start all over again with a new phone call and a new
    technician...

    Well, to make a very long story short...my current status is they
    say they'd dispatched a new soundcard

(9/8/05)
http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=60002&view=by_date_ascending&page=2

    My Audigy 2ZS soundcard was replaced yesterday. Now the system
    fuctions a little bit better than previously but still need max
    volume and 20dB boost, to make it pick up normal speech.
    The mic can still not be used properly in all its range...

(10/13/05)
http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=60572&view=by_date_ascending&page=3

   Well, I just installed my second Audigy 2ZS replacement card (a
   refurbished one, according to the package), and not surprisingly
   the issue remains exactly the same...

   I told the support that another replacment likely wouldn't help,
   but what do they care.... He claimed he is not authorized to send
   another type of soundcard (and did not want to put me in contact
   with someone who was).

(11/3/05)
http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=61369

    I'm still having the same issue.  The Dell tech support (based in
    India I guess) does not reply anymore on email (even though I
    politely remind them).

    I got a reply to call the usual support phone number
    and want me to start all over again
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From: Class_Action <classactionlaw1@yahoo.com>
Newsgroups: alt.sys.pc-clone.dell,alt.comp.hardware,creative.products.sound_blaster.audigy
Subject: Re: Dell's Sorry History of Microphone/Soundcard Issue (Update)
Date: Mon, 21 Nov 2005 22:42:13 -0700
Organization: Class_Action.law
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