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Article #619

Re: Dell's Sorry History of Microphone/Soundcard Issue (Update)

#619
From: kony
Date: Sat, 03 Dec 2005 16:09
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On Sat, 03 Dec 2005 04:01:52 -0700, Class_Action
<classactionlaw1@yahoo.com> wrote:


>   Dell tech support insisted I reformat my hard disk
>   and reinstall everything.
>
>   I am amazed (& frustrated) with the numerous "hoops" that Dell Tech
>   Support had me jump through over 12 days without ever admitting a
>   problem.

They were probably hoping you'd stop acting like a loon and
just follow their directions, so they kep repeating them.

Did you ever actually DO what they insisted?

When you initially bought the system, surely you tried it
out, made sure it was working?  When it was new, Dell
would've probably issued you a credit for the sound card.

Did you even investigate enough to find out the difference
between the two sound chips on the Dell vs the retail card?
I suggested you look into these details earlier but you just
keep chasing your tail so no wonder you never get anywbere.
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Subject: Re: Dell's Sorry History of Microphone/Soundcard Issue (Update)
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