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Article #680

Re: Dell's Sorry History of Microphone/Soundcard Issue (Update)

#680
From: Tom Scales
Date: Fri, 18 Nov 2005 22:09
496 lines
23451 bytes
I didn't lose the bet.  The example was not the appropriate mic.  Case 
closed.

We don't want to hear about this any more.  Get it?  You won't win a case 
here and you're just annoying.

Go troll some legal group.
"Class_Action" <classactionlaw1@yahoo.com> wrote in message 
news:p0isn1ds20h3jlijhuc2hur4k78rvuilr8@4ax.com...
> "hdrdtd" wrote:
>
>> Pardon me If I mention something that may have already been covered in 
>> the
>> past.......
>>
>> This may sound stupid, but let me ask a question....
>>
>> It's not clear to me if the microphones that the various people have been
>> trying to use are ones that came with the system or they are mic's they 
>> had
>> laying around at home.
>>
>> Different microphones (to my knowledge) are designed with different 
>> output
>> levels.
>>
>> Some microphones by design produce a higher output signal than some 
>> others.
>>
>> If someone were to try using a low-output Mic in a soundcard (anybodies)
>> that requires a higher output Mic, then of course the recorded signal 
>> would
>> be so low as to be buried way down in the background noise.
>>
>> I would simply make 'sure' that the specs of the soundcard are examined 
>> to
>> see what signal level the Mic input circuit is expecting, and check the
>> specs on the Mic to make sure they match.
>
> Various types of microphones were tried from cheap to expensive,
> including, of course, Dell supplied mic.  Here is what Dell said about
> the Dell supplied mic.
>
> Microphone - low input  (9/6/2000)
> http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=7947
>
>    I have to yell into my Dell provided microphone
>
>    Just got off the phone w/Customer Service, they told me that
>    the microphone provided was provided "as a COURTESY"
>
> For the powered mic, get a load of what Tom Scales "bet" -- compare
> that with what he screamed today:
>
> ---------------------------------
>  (Tom Scales)
>> I'd be willing to bet the price of the [powered Radio Shack] mic
>> that it fixes the problem.
>
> Mic recording low
> http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=848&query.id=205621#M848
>
>    I have a powered mic plugged in to the sound card, a Radio Shack
>    model.  Since my last post I also discovered the Ymf-diag.exe from
>    the knowledge base, downloaded and ran it. I get exactly the same
>    results as from running MS sound recorder; very low output either
>    directly or if I saved a wave file and played it back.
>
>    On the sound recorder modulation line there is no apparent
>    modulation unless I have the mic touching my lips. From a normal
>    recording distance (~ 12") there is such a low sound to the
>    speakers as to be undiscernable.
>
> Radio Shack mic will not record on Creative PCI 64V card
> http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=1716
>
>    This computer is exactly two days old. It did not come with a mic
>    so I purchased one from Radio Shack. With two fresh AAA batteries,
>    installed, I launched Audio Recorder. No good. I tried to send an
>    ICQ voice message; no good. Today I returned the mic to Radio
>    Shack & they provided me with a replacement which tested aok on a
>    hand-held cassette recorder in the store. INserting the two
>    -contact banana plug into the red jack on the sound card proved
>    this mic would not work, as well.
>
>>
>> "Class_Action" <classactionlaw1@yahoo.com> wrote:
>> >
>> > --------------------------------------------------
>> > Dell's Sorry History of Microphone/Soundcard Issue
>> > --------------------------------------------------
>> >
>> > Here are the selected compilations of Dell microphone/soundcard issue
>> > posted in the Dell Dimension audio forum.  Note that the problem was
>> > reported from the very beginning of the forum establishment in late
>> > 1999 and continuing to this day.  It makes you wonder if Dell ever
>> > made functioning mic/soundcard.
>> >
>> > Despite all the numerous problem reports spanning many years, Dell is
>> > unconscionably not only not acknowledging the problem, but
>> > reprehensively engages in jerking around the customers with the same
>> > runaround tactic over these years.  [See the post on (1/29/2002)]
>> >
>> > A law firm is on the verge of being retained to file a class action
>> > lawsuit on this issue.  If you would like join in the lawsuit or have
>> > relevant information to pass along, please email:
>> >
>> > classactionlaw1@yahoo.com
>> > [the last character in name is numeral one]
>> >
>> >
>> > Dell's Sorry History of Microphone/Soundcard Issue
>> > http://forums.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=50332
>> >
>> >   The link ends by Dell starting a new thread and locking it
>> >   so no one could reply, they made it a sticky post for two months
>> >   (locked) then they removed the sticky status and the post was
>> >   dropped back about 20 pages of posts to HIDE it.
>> >
>> >
>> > Poor mic pick-up  (12/6/1999)
>> > http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=422
>> >
>> >    if this mic is more than 6 or 8 inches from my mouth
>> >    at normal speaking levels, it barely picks up my voice.
>> >
>> >
>> > MICROPHONE=POOP  (12/10/1999)
>> > http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=495
>> >
>> >    FOR THE LOVE OF GOD WILL SOMEONE PLEASSSSEEEE TELL ME
>> >    HOW TO GET MY MIC TO RECORD?!?!
>> >
>> >    I am experiencing the same problem and so are many others
>> >    if you look around in the DellTalk area.  It drives me nuts!
>> >
>> >
>> > Mic recording low  (12/25/1999)
>> > http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=848
>> >
>> >    My mic works but it is low. I have to turn the speakers all the
>> >    way up to hear anything recorded through the mic.
>> >
>> >    There is something very wrong with this Yamaha sound system that
>> >    needs to be fixed and from all the people posting here this is
>> >    not just an isolated problem. When and how will Dell fix it???
>> >
>> >    I have had my Dimension XPS T for a couple of months now, and
>> >    have the same low Mic volume as you do. I am also getting very
>> >    frustrated.
>> >
>> >
>> > Microphone  (5/4/2000)
>> > http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=4894
>> >
>> >    the mic does not pick up my voice unless I put it
>> >    right up on my mouth.
>> >
>> >    I too am having the same problem, with the same setup.
>> >    Apparently Dell needs to take some action on this problem.
>> >
>> >
>> > Montego II A3D low mic volume solution!!!!  (5/8/2000)
>> > http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=4951
>> >
>> >    There clearly is an issue here - Myself and three collegues all
>> >    have the same problem on brand new Montego/Dimension systems.
>> >    At the very least the factory settings are not correct and the
>> >    user is left fumbling round randomly!
>> >
>> >    They obviously don't include a mic test before shipping.
>> >
>> >
>> > Microphone - low input  (9/6/2000)
>> > http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=7947
>> >
>> >    I have to yell into my Dell provided microphone for anyone to hear
>> >    me
>> >
>> >    Just got off the phone w/Customer Service, they told me that
>> >    the microphone provided was provided "as a COURTESY"
>> >
>> >    This is EXTREMELY disappointing, I expect better from Dell.
>> >
>> >
>> > Unable to record with a microphone  (12/7/2000)
>> > http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=9981
>> >
>> >    I seem to be unable to record anything with a microphone from SB.
>> >    Only when I shout really hard I get a fuzzy little noise recorded
>> >
>> >
>> > Live Value Soundcard: Mic record level too low (1/29/2002)
>> > http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=21877
>> >
>> >   I have my Dimension 8200, Win ME, Soundblaster Live soundcard for
>> >   two months here is my story.
>> >
>> >   I discovered that using the creative sound recorder I had to put
>> >   the record level on max, select +20% gain in the mixer and put the
>> >   mic 3 inches from my mouth or else it wouldnt pick up what i said.
>> >
>> >   so i contacted Dell tech support they advised me to uninstall the
>> >   soundcard and reinstall it. I did that and it made no difference.
>> >
>> >   They told me to uninstall the windows sound recorder and reinstall
>> >   it, that made no difference either,
>> >
>> >   they told me to uninstall the whole of windows multimedia
>> >   I did that and it made no difference
>> >
>> >
>> >   I also hope you find the answer. I too would have liked to use
>> >   Netmeeting! I have a 4300 with ME and the same sound card. Same
>> >   exact problem. Dell actually sent someone out to install a new
>> >   card, no help.  I also reinstalled the OS once, drivers twice,
>> >   no help.
>> >
>> >   After trying all the things Dell suggested and that Creative Labs
>> >   suggested, Dell sent me out a new soundcard. Didn't make a blind
>> >   bit of difference.
>> >
>> >   Well... technician came and installed new card (same type SB Live
>> >   Value! 512V CT4780).... He tried uninstalling, reinstalling drivers
>> >   etc.... all the same stuff I have tried before.... still no
>> >   better....
>> >
>> >   Hey !!! This seems to be a DELL age old problem. I have a DImension
>> >   4100 with Soundblasterlive 512V and Windows Millenium. I have
>> >   exactly the same problems when trying to record.
>> >
>> >   This system was purchased in fall 2000.... No resolution yet!!! not
>> >   a good sign.
>> >
>> >   I don't want to -eat- this microphone!!!!
>> >
>> >   Yes! PLEASE let me know if they successfully fix that problem
>> >   either through replacement or otherwise! They should just recall
>> >   that card and give us something that works if it's just a defective
>> >   card because it seems there's a good bunch of us with the same
>> >   problem!
>> >
>> >
>> > XPS GEN 4 - Audigy 2 zs Microphone Too Quiet (1/5/2005)
>> > http://forums.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=55447
>> >
>> >   I have my mic volume all the way up, the booster on, and its still
>> >   way too quiet.  I had to practically put the mic in my mouth.
>> >
>> >
>> > Low Mic Volume on Audigy 2 Zs (2/14/05)
>> > http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=55500
>> >
>> >   I have seen similar problems in the forums without a solution.
>> >   Has anyone been able to fix this?
>> >
>> >   When I plugged a mic into the front panel, the volume is so low
>> >   that you have to scream.
>> >
>> >   I have the same problem with the same computer and the same
>> >   soundcard.
>> >
>> >
>> > SB Audigy 2 ZS GEN4 No sound through microphone (3/11/05)
>> > http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=56256
>> >
>> >   Now a tech is sheduled to come to the house and replace the sound
>> >   card. Just what I need a 7 day old system for which I paid extra
>> >   for a high end sound card and now I'll have a refurbished one.
>> >
>> >   As I recall on my Dimension XPST 700r there were issues with that
>> >   SB card as well.  You would think they could get their act
>> >   together.
>> >
>> >
>> > Confirmed problem with SoundMax integrated audio (5/9/05)
>> > http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=57548
>> >
>> >   I want Dell to fix the problem in my $1500 machine! Now they are
>> >   saying it is an O/S incompatibility with the onboard sound and I
>> >   should do a PC Restore. Hello? It is still using the system that
>> >   shipped with it. XP SP2. If it's incompatible, then this problem
>> >   existed from the factory.
>> >
>> >   A Dell tech wanted to reinstall the multimedia part of xp. When I
>> >   asked why, the Dell tech said there's possible conflict. I asked
>> >   why then Dell shipped out systems with possible -- known --
>> >   conflict.
>> >
>> >   What's infuriating is Dell techs say they never had calls on
>> >   soundcard/microphone problems, but then later they say they had a
>> >   couple of calls, like when I asked the Dell tech shortly after the
>> >   mumbling.
>> >
>> >   Saying that there's possible conflict without having dealt with
>> >   problem calls meant that Dell knew about the problem before
>> >   shipping. Dell techs had to change the weasel, initial "story"
>> >   about not having dealt with the problem calls, seeming to give the
>> >   impression Dell didn't know about the problem before shipping. But
>> >   then that brings up the question: Does Dell test components'
>> >   compatibility?
>> >
>> >
>> > microphone does not work HELP (5/14/05)
>> > http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=57668
>> >
>> >   I just can't believe that I got rammed hard by Dell and didn't even
>> >   get a kiss from it !!!
>> >
>> >
>> > I DARE DELL (5/15/05) [DELETED]
>> > http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=57678
>> >
>> >   I dare anyone from DELL to solve this problem.
>> >
>> >   Since getting my new system i have correctly connected my
>> >   microphone headset to the mic port on the SB card but although
>> >   I can hear very well, my voice is very quiet.
>> >
>> >   Do you know a way to record an outgoing message without "eating"
>> >   the microphone?
>> >
>> >
>> > can't get mic to work on Sound Blaster Audigy 2 ZS (5/14/05, 6/3/05)
>> > http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=57660
>> >
>> >   After reading through this forum it was interesting to see how many
>> >   problems they have with this board, yet each support tech acts like
>> >   it never happened before.  They teach Acting 101 at tech school.
>> >
>> >
>> > can't get mic to work on Sound Blaster Audigy 2 ZS (6/14/05)
>> > http://forums.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=58450
>> >
>> >   It sure isn't yours. It's Dell's problem. It's Dell's
>> >   responsibility to fix. Dell put together the configuration. Dell
>> >   should have tested it.  Dell should have known about the problem.
>> >   Again, why the "never heard of" charade even now -- after many
>> >   problem reports for a long time!!
>> >
>> >   > Anyone know a good lawyer that likes to do consumer class action
>> >   > suits?
>> >
>> >   There are currently two class action lawsuits:
>> >
>> >        http://www.seegerweiss.com/
>> >        http://www.lerachlaw.com/
>> >
>> >
>> > Is there a fix for Dell's low mic problem? (7/16/05)
>> > http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=59038
>> >
>> >   I haven't seen any fix. It's amazing how many people (including me)
>> >   have this problem with Dell computers and Dell seems to be unable
>> >   or unwilling to address it.
>> >
>> >
>> > Microphone on Audigy 2 ZS not recording (8/9/05)
>> > http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=59439
>> >
>> >   I just got my new XPS Gen 5 and can't get it to record any audio
>> >   using my microphone.
>> >   I have to scream into the microphone
>> >
>> >   this problem has been posted on this forum for many months without
>> >   any resolution.
>> >
>> >
>> > Microphone - weak input, out of ideas... (8/29/05)
>> > http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=60002
>> >
>> >   Dell tech support insisted I reformat my hard disk and reinstall
>> >   everything.
>> >
>> >   It's really sad to see this problem persist for so long without any
>> >   help from Dell Support. If you search this forum, you'll see many,
>> >   many posts about this. What's really pathetic is that you were sent
>> >   a replacement sound card and told to reformat when Dell should know
>> >   by now that it's not just YOUR card that's not performing as it
>> >   should.
>> >
>> >   I am amazed (& frustrated) with the numerous "hoops" that Dell Tech
>> >   Support had me jump through over 12 days without ever admitting a
>> >   problem.
>> >
>> >   Your tactic seems to be to "wear the customer out" until he/she
>> >   gives up.
>> >
>> >
>> > Augiby SB ZS microphone problems FIX HERE!!!! (9/9/05)
>> > http://forums.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=60340
>> >
>> >   I can see it coming, my warranty ends in November 05 and Dell's
>> >   gona tell me to pound sand.
>> >
>> >   I tried an old Yamaha Waveforce 192XG out of my 5 year olds PC and
>> >   guess what? It worked.
>> >
>> >   Now I don't know about you, but that doesn't make me feel good
>> >   about the $$$ I spend on my XPS system.
>> >
>> >
>> > WEAK MICROPHONE + AUDIGY 2 PROBLEM - TRY THIS... (9/18/05)
>> > http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=60572
>> >
>> >   Brand New XPS 600 with Audigy 2 Zs. I have tried every option that
>> >   has been suggested on the forums and via Google search. I just
>> >   can't get any decent volume from my mic.
>> >
>> >   Therefore, Madam, I kindly ask that Dell take its responsibility to
>> >   make my XPS system (under warranty) fully functional.
>> >
>> >   I think I have seen every single volume control slider that exists
>> >   in the system, XP, Creative, etc.
>> >
>> >   I just got my machine Friday, an XPS 600 with the Audigy 2ZS with
>> >   the same exact problem all of you are having. I can get some mic
>> >   volume with everything upped but it is not exceptable.
>> >
>> >   Well, I just installed my second Audigy 2ZS replacement card (a
>> >   refurbished one, according to the package), and not surprisingly
>> >   the issue remains exactly the same...
>> >
>> >   I told the support that another replacment likely wouldn't help,
>> >   but what do they care.... He claimed he is not authorized to send
>> >   another type of soundcard (and did not want to put me in contact
>> >   with someone who was).
>> >
>> >   I still think they made a change on the card itself to reduce the
>> >   mic gain because they had a lot of complaints about
>> >   noise/interference in the mic line.
>> >
>> >   I have been through every switch, slider and control with XPS
>> >   Advanced support at least twice. This isn't a user error.
>> >
>> >
>> > At a Loss!!!! Dimension Audio problems (10/3/05)
>> > http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=60815
>> >
>> >   They had me do the complete restore right away, but the problem
>> >   came back within a week or so. They are going to make me do a
>> >   complete restore again.
>> >
>> >   You're joking..... for real????? That's ridiculous !!!! I'm sorry
>> >   to hear that, I cannot believe NO ONE can figure out a problem that
>> >   many people are having.
>> >
>> >
>> > Low output from "standard" mic (10/9/05)
>> > http://forums.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=61118
>> >
>> >   I can't get the mic that comes with the computer to generate much
>> >   output.
>> >
>> >   If you go to Dell tech support with the mic problem and ask if
>> >   they've heard of the mic problem, they will most likely say they've
>> >   never heard of the mic problem !!
>> >
>> >
>> > can't get mic to work on Sound Blaster Audigy 2 ZS (10/13/05)
>> > http://forums.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=58450
>> >
>> >   This is a widespread and continuing problem with the Dell version
>> >   of the Audigy 2 ZS sound card. The mic input does not work.
>> >
>> >   Yet Dell is still bundling these cards with its systems.
>> >
>> >
>> > Low volume microphone problem -DELL OEM Audigy 2 ZS soundcard
>> > (10/21/05)
>> > http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=61522
>> >
>> >    Apparently DELL conveniently chose to delete the thread of
>> >    all customers having the low volume microphone issue on their
>> >    newly shipped XPS Gen systems, entitled: Microphone Problems
>> >    Listing (10/14/05)
>> >
>> >    That is to me pretty much confirming the existence of the problem
>> >    but not taking the responsibility to address it. Shame on you!
>> >
>> >
>> > Low Mic Volume?  (10/29/05)
>> > http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=61754
>> >
>> >    I have read several posts about the low mic volume on Dimension
>> >    Desktops with the Soundblaster 24k Sound Card but unfortunately I
>> >    haven't found any of them with a solution.  Is there to date a
>> >    solution for this?
>> >
>> >    I bought my pc for the purpose of Voice chatting that I use for
>> >    business purposes on a daily basis and would really appreciate
>> >    any fix for this.
>> >
>> >
>>
> 
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From: "Tom Scales" <tomtoo@softhome.net>
Newsgroups: alt.sys.pc-clone.dell,alt.comp.hardware,creative.products.sound_blaster.audigy
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Subject: Re: Dell's Sorry History of Microphone/Soundcard Issue (Update)
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Date: Fri, 18 Nov 2005 22:09:42 GMT
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