Article View: alt.sys.pc-clone.dell
Article #680Re: Dell's Sorry History of Microphone/Soundcard Issue (Update)
From: Tom Scales
Date: Fri, 18 Nov 2005 22:09
Date: Fri, 18 Nov 2005 22:09
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23451 bytes
I didn't lose the bet. The example was not the appropriate mic. Case closed. We don't want to hear about this any more. Get it? You won't win a case here and you're just annoying. Go troll some legal group. "Class_Action" <classactionlaw1@yahoo.com> wrote in message news:p0isn1ds20h3jlijhuc2hur4k78rvuilr8@4ax.com... > "hdrdtd" wrote: > >> Pardon me If I mention something that may have already been covered in >> the >> past....... >> >> This may sound stupid, but let me ask a question.... >> >> It's not clear to me if the microphones that the various people have been >> trying to use are ones that came with the system or they are mic's they >> had >> laying around at home. >> >> Different microphones (to my knowledge) are designed with different >> output >> levels. >> >> Some microphones by design produce a higher output signal than some >> others. >> >> If someone were to try using a low-output Mic in a soundcard (anybodies) >> that requires a higher output Mic, then of course the recorded signal >> would >> be so low as to be buried way down in the background noise. >> >> I would simply make 'sure' that the specs of the soundcard are examined >> to >> see what signal level the Mic input circuit is expecting, and check the >> specs on the Mic to make sure they match. > > Various types of microphones were tried from cheap to expensive, > including, of course, Dell supplied mic. Here is what Dell said about > the Dell supplied mic. > > Microphone - low input (9/6/2000) > http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=7947 > > I have to yell into my Dell provided microphone > > Just got off the phone w/Customer Service, they told me that > the microphone provided was provided "as a COURTESY" > > For the powered mic, get a load of what Tom Scales "bet" -- compare > that with what he screamed today: > > --------------------------------- > (Tom Scales) >> I'd be willing to bet the price of the [powered Radio Shack] mic >> that it fixes the problem. > > Mic recording low > http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=848&query.id=205621#M848 > > I have a powered mic plugged in to the sound card, a Radio Shack > model. Since my last post I also discovered the Ymf-diag.exe from > the knowledge base, downloaded and ran it. I get exactly the same > results as from running MS sound recorder; very low output either > directly or if I saved a wave file and played it back. > > On the sound recorder modulation line there is no apparent > modulation unless I have the mic touching my lips. From a normal > recording distance (~ 12") there is such a low sound to the > speakers as to be undiscernable. > > Radio Shack mic will not record on Creative PCI 64V card > http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=1716 > > This computer is exactly two days old. It did not come with a mic > so I purchased one from Radio Shack. With two fresh AAA batteries, > installed, I launched Audio Recorder. No good. I tried to send an > ICQ voice message; no good. Today I returned the mic to Radio > Shack & they provided me with a replacement which tested aok on a > hand-held cassette recorder in the store. INserting the two > -contact banana plug into the red jack on the sound card proved > this mic would not work, as well. > >> >> "Class_Action" <classactionlaw1@yahoo.com> wrote: >> > >> > -------------------------------------------------- >> > Dell's Sorry History of Microphone/Soundcard Issue >> > -------------------------------------------------- >> > >> > Here are the selected compilations of Dell microphone/soundcard issue >> > posted in the Dell Dimension audio forum. Note that the problem was >> > reported from the very beginning of the forum establishment in late >> > 1999 and continuing to this day. It makes you wonder if Dell ever >> > made functioning mic/soundcard. >> > >> > Despite all the numerous problem reports spanning many years, Dell is >> > unconscionably not only not acknowledging the problem, but >> > reprehensively engages in jerking around the customers with the same >> > runaround tactic over these years. [See the post on (1/29/2002)] >> > >> > A law firm is on the verge of being retained to file a class action >> > lawsuit on this issue. If you would like join in the lawsuit or have >> > relevant information to pass along, please email: >> > >> > classactionlaw1@yahoo.com >> > [the last character in name is numeral one] >> > >> > >> > Dell's Sorry History of Microphone/Soundcard Issue >> > http://forums.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=50332 >> > >> > The link ends by Dell starting a new thread and locking it >> > so no one could reply, they made it a sticky post for two months >> > (locked) then they removed the sticky status and the post was >> > dropped back about 20 pages of posts to HIDE it. >> > >> > >> > Poor mic pick-up (12/6/1999) >> > http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=422 >> > >> > if this mic is more than 6 or 8 inches from my mouth >> > at normal speaking levels, it barely picks up my voice. >> > >> > >> > MICROPHONE=POOP (12/10/1999) >> > http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=495 >> > >> > FOR THE LOVE OF GOD WILL SOMEONE PLEASSSSEEEE TELL ME >> > HOW TO GET MY MIC TO RECORD?!?! >> > >> > I am experiencing the same problem and so are many others >> > if you look around in the DellTalk area. It drives me nuts! >> > >> > >> > Mic recording low (12/25/1999) >> > http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=848 >> > >> > My mic works but it is low. I have to turn the speakers all the >> > way up to hear anything recorded through the mic. >> > >> > There is something very wrong with this Yamaha sound system that >> > needs to be fixed and from all the people posting here this is >> > not just an isolated problem. When and how will Dell fix it??? >> > >> > I have had my Dimension XPS T for a couple of months now, and >> > have the same low Mic volume as you do. I am also getting very >> > frustrated. >> > >> > >> > Microphone (5/4/2000) >> > http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=4894 >> > >> > the mic does not pick up my voice unless I put it >> > right up on my mouth. >> > >> > I too am having the same problem, with the same setup. >> > Apparently Dell needs to take some action on this problem. >> > >> > >> > Montego II A3D low mic volume solution!!!! (5/8/2000) >> > http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=4951 >> > >> > There clearly is an issue here - Myself and three collegues all >> > have the same problem on brand new Montego/Dimension systems. >> > At the very least the factory settings are not correct and the >> > user is left fumbling round randomly! >> > >> > They obviously don't include a mic test before shipping. >> > >> > >> > Microphone - low input (9/6/2000) >> > http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=7947 >> > >> > I have to yell into my Dell provided microphone for anyone to hear >> > me >> > >> > Just got off the phone w/Customer Service, they told me that >> > the microphone provided was provided "as a COURTESY" >> > >> > This is EXTREMELY disappointing, I expect better from Dell. >> > >> > >> > Unable to record with a microphone (12/7/2000) >> > http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=9981 >> > >> > I seem to be unable to record anything with a microphone from SB. >> > Only when I shout really hard I get a fuzzy little noise recorded >> > >> > >> > Live Value Soundcard: Mic record level too low (1/29/2002) >> > http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=21877 >> > >> > I have my Dimension 8200, Win ME, Soundblaster Live soundcard for >> > two months here is my story. >> > >> > I discovered that using the creative sound recorder I had to put >> > the record level on max, select +20% gain in the mixer and put the >> > mic 3 inches from my mouth or else it wouldnt pick up what i said. >> > >> > so i contacted Dell tech support they advised me to uninstall the >> > soundcard and reinstall it. I did that and it made no difference. >> > >> > They told me to uninstall the windows sound recorder and reinstall >> > it, that made no difference either, >> > >> > they told me to uninstall the whole of windows multimedia >> > I did that and it made no difference >> > >> > >> > I also hope you find the answer. I too would have liked to use >> > Netmeeting! I have a 4300 with ME and the same sound card. Same >> > exact problem. Dell actually sent someone out to install a new >> > card, no help. I also reinstalled the OS once, drivers twice, >> > no help. >> > >> > After trying all the things Dell suggested and that Creative Labs >> > suggested, Dell sent me out a new soundcard. Didn't make a blind >> > bit of difference. >> > >> > Well... technician came and installed new card (same type SB Live >> > Value! 512V CT4780).... He tried uninstalling, reinstalling drivers >> > etc.... all the same stuff I have tried before.... still no >> > better.... >> > >> > Hey !!! This seems to be a DELL age old problem. I have a DImension >> > 4100 with Soundblasterlive 512V and Windows Millenium. I have >> > exactly the same problems when trying to record. >> > >> > This system was purchased in fall 2000.... No resolution yet!!! not >> > a good sign. >> > >> > I don't want to -eat- this microphone!!!! >> > >> > Yes! PLEASE let me know if they successfully fix that problem >> > either through replacement or otherwise! They should just recall >> > that card and give us something that works if it's just a defective >> > card because it seems there's a good bunch of us with the same >> > problem! >> > >> > >> > XPS GEN 4 - Audigy 2 zs Microphone Too Quiet (1/5/2005) >> > http://forums.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=55447 >> > >> > I have my mic volume all the way up, the booster on, and its still >> > way too quiet. I had to practically put the mic in my mouth. >> > >> > >> > Low Mic Volume on Audigy 2 Zs (2/14/05) >> > http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=55500 >> > >> > I have seen similar problems in the forums without a solution. >> > Has anyone been able to fix this? >> > >> > When I plugged a mic into the front panel, the volume is so low >> > that you have to scream. >> > >> > I have the same problem with the same computer and the same >> > soundcard. >> > >> > >> > SB Audigy 2 ZS GEN4 No sound through microphone (3/11/05) >> > http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=56256 >> > >> > Now a tech is sheduled to come to the house and replace the sound >> > card. Just what I need a 7 day old system for which I paid extra >> > for a high end sound card and now I'll have a refurbished one. >> > >> > As I recall on my Dimension XPST 700r there were issues with that >> > SB card as well. You would think they could get their act >> > together. >> > >> > >> > Confirmed problem with SoundMax integrated audio (5/9/05) >> > http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=57548 >> > >> > I want Dell to fix the problem in my $1500 machine! Now they are >> > saying it is an O/S incompatibility with the onboard sound and I >> > should do a PC Restore. Hello? It is still using the system that >> > shipped with it. XP SP2. If it's incompatible, then this problem >> > existed from the factory. >> > >> > A Dell tech wanted to reinstall the multimedia part of xp. When I >> > asked why, the Dell tech said there's possible conflict. I asked >> > why then Dell shipped out systems with possible -- known -- >> > conflict. >> > >> > What's infuriating is Dell techs say they never had calls on >> > soundcard/microphone problems, but then later they say they had a >> > couple of calls, like when I asked the Dell tech shortly after the >> > mumbling. >> > >> > Saying that there's possible conflict without having dealt with >> > problem calls meant that Dell knew about the problem before >> > shipping. Dell techs had to change the weasel, initial "story" >> > about not having dealt with the problem calls, seeming to give the >> > impression Dell didn't know about the problem before shipping. But >> > then that brings up the question: Does Dell test components' >> > compatibility? >> > >> > >> > microphone does not work HELP (5/14/05) >> > http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=57668 >> > >> > I just can't believe that I got rammed hard by Dell and didn't even >> > get a kiss from it !!! >> > >> > >> > I DARE DELL (5/15/05) [DELETED] >> > http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=57678 >> > >> > I dare anyone from DELL to solve this problem. >> > >> > Since getting my new system i have correctly connected my >> > microphone headset to the mic port on the SB card but although >> > I can hear very well, my voice is very quiet. >> > >> > Do you know a way to record an outgoing message without "eating" >> > the microphone? >> > >> > >> > can't get mic to work on Sound Blaster Audigy 2 ZS (5/14/05, 6/3/05) >> > http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=57660 >> > >> > After reading through this forum it was interesting to see how many >> > problems they have with this board, yet each support tech acts like >> > it never happened before. They teach Acting 101 at tech school. >> > >> > >> > can't get mic to work on Sound Blaster Audigy 2 ZS (6/14/05) >> > http://forums.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=58450 >> > >> > It sure isn't yours. It's Dell's problem. It's Dell's >> > responsibility to fix. Dell put together the configuration. Dell >> > should have tested it. Dell should have known about the problem. >> > Again, why the "never heard of" charade even now -- after many >> > problem reports for a long time!! >> > >> > > Anyone know a good lawyer that likes to do consumer class action >> > > suits? >> > >> > There are currently two class action lawsuits: >> > >> > http://www.seegerweiss.com/ >> > http://www.lerachlaw.com/ >> > >> > >> > Is there a fix for Dell's low mic problem? (7/16/05) >> > http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=59038 >> > >> > I haven't seen any fix. It's amazing how many people (including me) >> > have this problem with Dell computers and Dell seems to be unable >> > or unwilling to address it. >> > >> > >> > Microphone on Audigy 2 ZS not recording (8/9/05) >> > http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=59439 >> > >> > I just got my new XPS Gen 5 and can't get it to record any audio >> > using my microphone. >> > I have to scream into the microphone >> > >> > this problem has been posted on this forum for many months without >> > any resolution. >> > >> > >> > Microphone - weak input, out of ideas... (8/29/05) >> > http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=60002 >> > >> > Dell tech support insisted I reformat my hard disk and reinstall >> > everything. >> > >> > It's really sad to see this problem persist for so long without any >> > help from Dell Support. If you search this forum, you'll see many, >> > many posts about this. What's really pathetic is that you were sent >> > a replacement sound card and told to reformat when Dell should know >> > by now that it's not just YOUR card that's not performing as it >> > should. >> > >> > I am amazed (& frustrated) with the numerous "hoops" that Dell Tech >> > Support had me jump through over 12 days without ever admitting a >> > problem. >> > >> > Your tactic seems to be to "wear the customer out" until he/she >> > gives up. >> > >> > >> > Augiby SB ZS microphone problems FIX HERE!!!! (9/9/05) >> > http://forums.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=60340 >> > >> > I can see it coming, my warranty ends in November 05 and Dell's >> > gona tell me to pound sand. >> > >> > I tried an old Yamaha Waveforce 192XG out of my 5 year olds PC and >> > guess what? It worked. >> > >> > Now I don't know about you, but that doesn't make me feel good >> > about the $$$ I spend on my XPS system. >> > >> > >> > WEAK MICROPHONE + AUDIGY 2 PROBLEM - TRY THIS... (9/18/05) >> > http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=60572 >> > >> > Brand New XPS 600 with Audigy 2 Zs. I have tried every option that >> > has been suggested on the forums and via Google search. I just >> > can't get any decent volume from my mic. >> > >> > Therefore, Madam, I kindly ask that Dell take its responsibility to >> > make my XPS system (under warranty) fully functional. >> > >> > I think I have seen every single volume control slider that exists >> > in the system, XP, Creative, etc. >> > >> > I just got my machine Friday, an XPS 600 with the Audigy 2ZS with >> > the same exact problem all of you are having. I can get some mic >> > volume with everything upped but it is not exceptable. >> > >> > Well, I just installed my second Audigy 2ZS replacement card (a >> > refurbished one, according to the package), and not surprisingly >> > the issue remains exactly the same... >> > >> > I told the support that another replacment likely wouldn't help, >> > but what do they care.... He claimed he is not authorized to send >> > another type of soundcard (and did not want to put me in contact >> > with someone who was). >> > >> > I still think they made a change on the card itself to reduce the >> > mic gain because they had a lot of complaints about >> > noise/interference in the mic line. >> > >> > I have been through every switch, slider and control with XPS >> > Advanced support at least twice. This isn't a user error. >> > >> > >> > At a Loss!!!! Dimension Audio problems (10/3/05) >> > http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=60815 >> > >> > They had me do the complete restore right away, but the problem >> > came back within a week or so. They are going to make me do a >> > complete restore again. >> > >> > You're joking..... for real????? That's ridiculous !!!! I'm sorry >> > to hear that, I cannot believe NO ONE can figure out a problem that >> > many people are having. >> > >> > >> > Low output from "standard" mic (10/9/05) >> > http://forums.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=61118 >> > >> > I can't get the mic that comes with the computer to generate much >> > output. >> > >> > If you go to Dell tech support with the mic problem and ask if >> > they've heard of the mic problem, they will most likely say they've >> > never heard of the mic problem !! >> > >> > >> > can't get mic to work on Sound Blaster Audigy 2 ZS (10/13/05) >> > http://forums.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=58450 >> > >> > This is a widespread and continuing problem with the Dell version >> > of the Audigy 2 ZS sound card. The mic input does not work. >> > >> > Yet Dell is still bundling these cards with its systems. >> > >> > >> > Low volume microphone problem -DELL OEM Audigy 2 ZS soundcard >> > (10/21/05) >> > http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=61522 >> > >> > Apparently DELL conveniently chose to delete the thread of >> > all customers having the low volume microphone issue on their >> > newly shipped XPS Gen systems, entitled: Microphone Problems >> > Listing (10/14/05) >> > >> > That is to me pretty much confirming the existence of the problem >> > but not taking the responsibility to address it. Shame on you! >> > >> > >> > Low Mic Volume? (10/29/05) >> > http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=61754 >> > >> > I have read several posts about the low mic volume on Dimension >> > Desktops with the Soundblaster 24k Sound Card but unfortunately I >> > haven't found any of them with a solution. Is there to date a >> > solution for this? >> > >> > I bought my pc for the purpose of Voice chatting that I use for >> > business purposes on a daily basis and would really appreciate >> > any fix for this. >> > >> > >> >
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X-Google-Thread: 10a33e,ea07b08f8118462d X-Google-Thread: f5f89,ea07b08f8118462d X-Google-Thread: fd29b,ea07b08f8118462d X-Google-Attributes: gid10a33e,gidf5f89,gidfd29b,public X-Google-Language: ENGLISH,ASCII-7-bit Path: arc1-ca.pugleaf.net!g2news1.google.com!news3.google.com!border1.nntp.dca.giganews.com!nntp.giganews.com!wns14feed!worldnet.att.net!24.30.200.11!news-east.rr.com!news-feed-01.tampabay.rr.com!news.rr.com!news-post.tampabay.rr.com!tornado.tampabay.rr.com.POSTED!53ab2750!not-for-mail From: "Tom Scales" <tomtoo@softhome.net> Newsgroups: alt.sys.pc-clone.dell,alt.comp.hardware,creative.products.sound_blaster.audigy References: <m43on1l74asmnc09apous93fv9ke9cgo9l@4ax.com> <1h4on11urq5qeg5ludcgrb2n0udt10vrbd@4ax.com> <2ogon1d3fje962t8nssnrag8ig4av2748c@4ax.com> <o9gpn11irs68dp0vanlquir54viqi2olkl@4ax.com> <13upn1h9rsu3lh26skl44kpduvasfeh95m@4ax.com> <067qn15aorustr2dehvhfd3k2reh8fvtdv@4ax.com> <f3jqn1dsjpfdgam0sak01se66f73m20a4q@4ax.com> <jqiff.17189$DL6.248@twister.nyroc.rr.com> <8b9sn116eg3vrbq8ui2b1v3fmbkjn3nfrq@4ax.com> <V-udncdAx4cms-PenZ2dnUVZ_v2dnZ2d@giganews.com> <p0isn1ds20h3jlijhuc2hur4k78rvuilr8@4ax.com> Subject: Re: Dell's Sorry History of Microphone/Soundcard Issue (Update) Lines: 498 X-Priority: 3 X-MSMail-Priority: Normal X-Newsreader: Microsoft Outlook Express 6.00.2900.2670 X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2670 X-RFC2646: Format=Flowed; Original Message-ID: <Gisff.6960$bx3.6286@tornado.tampabay.rr.com> Date: Fri, 18 Nov 2005 22:09:42 GMT NNTP-Posting-Host: 68.205.54.114 X-Complaints-To: abuse@rr.com X-Trace: tornado.tampabay.rr.com 1132351782 68.205.54.114 (Fri, 18 Nov 2005 17:09:42 EST) NNTP-Posting-Date: Fri, 18 Nov 2005 17:09:42 EST Organization: Road Runner High Speed Online http://www.rr.com