Article View: alt.sys.pc-clone.dell
Article #686Re: Dell's Sorry History of Microphone/Soundcard Issue (Update)
From: Cymbal Man Freq.
Date: Sat, 19 Nov 2005 02:07
Date: Sat, 19 Nov 2005 02:07
518 lines
23079 bytes
23079 bytes
The mic, in my case, was supplied by Dell; and I have the problem described by the Class Action Guy. "hdrdtd" <hdrdtd@comcast.net> wrote in message news:E5mdnY1fefKd1OPeRVn-vw@giganews.com > OK, that's what I thought, just checking. > > If people were having a problem with a mic that was supplied BY DELL, > then they would have a valid issue. If Dell is going to include a > mic, then Dell should make sure it's a mic compatable with the sound > card provided by Dell. > > However, if they are using a mic that was NOT supplied by Dell, then > Dell would not be responsible for any compatability isses. It would > typicall be up to the end user to make sure the mic they are trying > to use, meets the appropriate specs to be compatable with the sound > card. > > I've run across several people that would just pick up the nearest (or > cheapest) mic they could find, and try it with thier sound card. Once > they finally discovered that the sound card in question requied a > high-level mic input, and they made sure they bought/used a mic with > a high-level output, everything worked just fine. > > > > "Tom Scales" <tomtoo@softhome.net> wrote in message > news:Mqrff.13601$dT3.2735@tornado.tampabay.rr.com... >> Yes, this was pointed out to him, but he didn't want to hear it. He >> is clearly just trying to get money out of Dell. >> >> Interestingly, of all the posters here, after this was posted, only >> one mentioned a sound problem. The rest of us have no problems at >> all. >> >> Attorneys. >> >> Tom >> "hdrdtd" <hdrdtd@comcast.net> wrote in message >> news:V-udncdAx4cms-PenZ2dnUVZ_v2dnZ2d@giganews.com... >>> Pardon me If I mention something that may have already been covered >>> in the past....... >>> >>> This may sound stupid, but let me ask a question.... >>> >>> It's not clear to me if the microphones that the various people >>> have been trying to use are ones that came with the system or they >>> are mic's they had laying around at home. >>> >>> Different microphones (to my knowledge) are designed with different >>> output levels. >>> >>> Some microphones by design produce a higher output signal than some >>> others. >>> >>> If someone were to try using a low-output Mic in a soundcard >>> (anybodies) that requires a higher output Mic, then of course the >>> recorded signal would be so low as to be buried way down in the >>> background noise. >>> >>> I would simply make 'sure' that the specs of the soundcard are >>> examined to see what signal level the Mic input circuit is >>> expecting, and check the specs on the Mic to make sure they match. >>> >>> >>> "Class_Action" <classactionlaw1@yahoo.com> wrote in message >>> news:8b9sn116eg3vrbq8ui2b1v3fmbkjn3nfrq@4ax.com... >>>> "Cymbal Man Freq." wrote: >>>>> >>>>> Clearly, screaming into this newsgroup is AS BAD, IF NOT WORSE >>>>> than your >>>>> Soundcard problem. Is the problem about Dell, or the Dell >>>>> Newsgroup, or both? I >>>>> think it is both. >>>> >>>> The group name is alt.sys.pc-clone.dell, the post is about Dell in >>>> the negative. Thus, the post screams. >>>> >>>> Don't you have anything to say to "kony"? >>>> >>>> -------------------------------------------------- >>>> Dell's Sorry History of Microphone/Soundcard Issue >>>> -------------------------------------------------- >>>> >>>> Here are the selected compilations of Dell microphone/soundcard >>>> issue posted in the Dell Dimension audio forum. Note that the >>>> problem was reported from the very beginning of the forum >>>> establishment in late 1999 and continuing to this day. It makes >>>> you wonder if Dell ever made functioning mic/soundcard. >>>> >>>> Despite all the numerous problem reports spanning many years, Dell >>>> is unconscionably not only not acknowledging the problem, but >>>> reprehensively engages in jerking around the customers with the >>>> same runaround tactic over these years. [See the post on >>>> (1/29/2002)] >>>> >>>> A law firm is on the verge of being retained to file a class action >>>> lawsuit on this issue. If you would like join in the lawsuit or >>>> have relevant information to pass along, please email: >>>> >>>> classactionlaw1@yahoo.com >>>> [the last character in name is numeral one] >>>> >>>> >>>> Dell's Sorry History of Microphone/Soundcard Issue >>>> http://forums.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=50332 >>>> >>>> The link ends by Dell starting a new thread and locking it >>>> so no one could reply, they made it a sticky post for two months >>>> (locked) then they removed the sticky status and the post was >>>> dropped back about 20 pages of posts to HIDE it. >>>> >>>> >>>> Poor mic pick-up (12/6/1999) >>>> http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=422 >>>> >>>> if this mic is more than 6 or 8 inches from my mouth >>>> at normal speaking levels, it barely picks up my voice. >>>> >>>> >>>> MICROPHONE=POOP (12/10/1999) >>>> http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=495 >>>> >>>> FOR THE LOVE OF GOD WILL SOMEONE PLEASSSSEEEE TELL ME >>>> HOW TO GET MY MIC TO RECORD?!?! >>>> >>>> I am experiencing the same problem and so are many others >>>> if you look around in the DellTalk area. It drives me nuts! >>>> >>>> >>>> Mic recording low (12/25/1999) >>>> http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=848 >>>> >>>> My mic works but it is low. I have to turn the speakers all the >>>> way up to hear anything recorded through the mic. >>>> >>>> There is something very wrong with this Yamaha sound system that >>>> needs to be fixed and from all the people posting here this is >>>> not just an isolated problem. When and how will Dell fix it??? >>>> >>>> I have had my Dimension XPS T for a couple of months now, and >>>> have the same low Mic volume as you do. I am also getting very >>>> frustrated. >>>> >>>> >>>> Microphone (5/4/2000) >>>> http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=4894 >>>> >>>> the mic does not pick up my voice unless I put it >>>> right up on my mouth. >>>> >>>> I too am having the same problem, with the same setup. >>>> Apparently Dell needs to take some action on this problem. >>>> >>>> >>>> Montego II A3D low mic volume solution!!!! (5/8/2000) >>>> http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=4951 >>>> >>>> There clearly is an issue here - Myself and three collegues all >>>> have the same problem on brand new Montego/Dimension systems. >>>> At the very least the factory settings are not correct and the >>>> user is left fumbling round randomly! >>>> >>>> They obviously don't include a mic test before shipping. >>>> >>>> >>>> Microphone - low input (9/6/2000) >>>> http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=7947 >>>> >>>> I have to yell into my Dell provided microphone for anyone to >>>> hear me >>>> >>>> Just got off the phone w/Customer Service, they told me that >>>> the microphone provided was provided "as a COURTESY" >>>> >>>> This is EXTREMELY disappointing, I expect better from Dell. >>>> >>>> >>>> Unable to record with a microphone (12/7/2000) >>>> http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=9981 >>>> >>>> I seem to be unable to record anything with a microphone from >>>> SB. Only when I shout really hard I get a fuzzy little noise >>>> recorded >>>> >>>> >>>> Live Value Soundcard: Mic record level too low (1/29/2002) >>>> http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=21877 >>>> >>>> I have my Dimension 8200, Win ME, Soundblaster Live soundcard for >>>> two months here is my story. >>>> >>>> I discovered that using the creative sound recorder I had to put >>>> the record level on max, select +20% gain in the mixer and put >>>> the mic 3 inches from my mouth or else it wouldnt pick up what i >>>> said. >>>> >>>> so i contacted Dell tech support they advised me to uninstall the >>>> soundcard and reinstall it. I did that and it made no difference. >>>> >>>> They told me to uninstall the windows sound recorder and >>>> reinstall it, that made no difference either, >>>> >>>> they told me to uninstall the whole of windows multimedia >>>> I did that and it made no difference >>>> >>>> >>>> I also hope you find the answer. I too would have liked to use >>>> Netmeeting! I have a 4300 with ME and the same sound card. Same >>>> exact problem. Dell actually sent someone out to install a new >>>> card, no help. I also reinstalled the OS once, drivers twice, >>>> no help. >>>> >>>> After trying all the things Dell suggested and that Creative Labs >>>> suggested, Dell sent me out a new soundcard. Didn't make a blind >>>> bit of difference. >>>> >>>> Well... technician came and installed new card (same type SB Live >>>> Value! 512V CT4780).... He tried uninstalling, reinstalling >>>> drivers etc.... all the same stuff I have tried before.... still >>>> no better.... >>>> >>>> Hey !!! This seems to be a DELL age old problem. I have a >>>> DImension 4100 with Soundblasterlive 512V and Windows Millenium. >>>> I have exactly the same problems when trying to record. >>>> >>>> This system was purchased in fall 2000.... No resolution yet!!! >>>> not a good sign. >>>> >>>> I don't want to -eat- this microphone!!!! >>>> >>>> Yes! PLEASE let me know if they successfully fix that problem >>>> either through replacement or otherwise! They should just recall >>>> that card and give us something that works if it's just a >>>> defective card because it seems there's a good bunch of us with >>>> the same problem! >>>> >>>> >>>> XPS GEN 4 - Audigy 2 zs Microphone Too Quiet (1/5/2005) >>>> http://forums.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=55447 >>>> >>>> I have my mic volume all the way up, the booster on, and its >>>> still way too quiet. I had to practically put the mic in my >>>> mouth. >>>> >>>> >>>> Low Mic Volume on Audigy 2 Zs (2/14/05) >>>> http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=55500 >>>> >>>> I have seen similar problems in the forums without a solution. >>>> Has anyone been able to fix this? >>>> >>>> When I plugged a mic into the front panel, the volume is so low >>>> that you have to scream. >>>> >>>> I have the same problem with the same computer and the same >>>> soundcard. >>>> >>>> >>>> SB Audigy 2 ZS GEN4 No sound through microphone (3/11/05) >>>> http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=56256 >>>> >>>> Now a tech is sheduled to come to the house and replace the sound >>>> card. Just what I need a 7 day old system for which I paid extra >>>> for a high end sound card and now I'll have a refurbished one. >>>> >>>> As I recall on my Dimension XPST 700r there were issues with that >>>> SB card as well. You would think they could get their act >>>> together. >>>> >>>> >>>> Confirmed problem with SoundMax integrated audio (5/9/05) >>>> http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=57548 >>>> >>>> I want Dell to fix the problem in my $1500 machine! Now they are >>>> saying it is an O/S incompatibility with the onboard sound and I >>>> should do a PC Restore. Hello? It is still using the system that >>>> shipped with it. XP SP2. If it's incompatible, then this problem >>>> existed from the factory. >>>> >>>> A Dell tech wanted to reinstall the multimedia part of xp. When I >>>> asked why, the Dell tech said there's possible conflict. I asked >>>> why then Dell shipped out systems with possible -- known -- >>>> conflict. >>>> >>>> What's infuriating is Dell techs say they never had calls on >>>> soundcard/microphone problems, but then later they say they had a >>>> couple of calls, like when I asked the Dell tech shortly after >>>> the mumbling. >>>> >>>> Saying that there's possible conflict without having dealt with >>>> problem calls meant that Dell knew about the problem before >>>> shipping. Dell techs had to change the weasel, initial "story" >>>> about not having dealt with the problem calls, seeming to give >>>> the impression Dell didn't know about the problem before >>>> shipping. But then that brings up the question: Does Dell test >>>> components' compatibility? >>>> >>>> >>>> microphone does not work HELP (5/14/05) >>>> http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=57668 >>>> >>>> I just can't believe that I got rammed hard by Dell and didn't >>>> even get a kiss from it !!! >>>> >>>> >>>> I DARE DELL (5/15/05) [DELETED] >>>> http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=57678 >>>> >>>> I dare anyone from DELL to solve this problem. >>>> >>>> Since getting my new system i have correctly connected my >>>> microphone headset to the mic port on the SB card but although >>>> I can hear very well, my voice is very quiet. >>>> >>>> Do you know a way to record an outgoing message without "eating" >>>> the microphone? >>>> >>>> >>>> can't get mic to work on Sound Blaster Audigy 2 ZS (5/14/05, >>>> 6/3/05) >>>> http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=57660 >>>> >>>> After reading through this forum it was interesting to see how >>>> many problems they have with this board, yet each support tech >>>> acts like it never happened before. They teach Acting 101 at >>>> tech school. >>>> >>>> >>>> can't get mic to work on Sound Blaster Audigy 2 ZS (6/14/05) >>>> http://forums.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=58450 >>>> >>>> It sure isn't yours. It's Dell's problem. It's Dell's >>>> responsibility to fix. Dell put together the configuration. Dell >>>> should have tested it. Dell should have known about the problem. >>>> Again, why the "never heard of" charade even now -- after many >>>> problem reports for a long time!! >>>> >>>> > Anyone know a good lawyer that likes to do consumer class >>>> action > suits? >>>> >>>> There are currently two class action lawsuits: >>>> >>>> http://www.seegerweiss.com/ >>>> http://www.lerachlaw.com/ >>>> >>>> >>>> Is there a fix for Dell's low mic problem? (7/16/05) >>>> http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=59038 >>>> >>>> I haven't seen any fix. It's amazing how many people (including >>>> me) have this problem with Dell computers and Dell seems to be >>>> unable or unwilling to address it. >>>> >>>> >>>> Microphone on Audigy 2 ZS not recording (8/9/05) >>>> http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=59439 >>>> >>>> I just got my new XPS Gen 5 and can't get it to record any audio >>>> using my microphone. >>>> I have to scream into the microphone >>>> >>>> this problem has been posted on this forum for many months >>>> without any resolution. >>>> >>>> >>>> Microphone - weak input, out of ideas... (8/29/05) >>>> http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=60002 >>>> >>>> Dell tech support insisted I reformat my hard disk and reinstall >>>> everything. >>>> >>>> It's really sad to see this problem persist for so long without >>>> any help from Dell Support. If you search this forum, you'll see >>>> many, many posts about this. What's really pathetic is that you >>>> were sent a replacement sound card and told to reformat when >>>> Dell should know by now that it's not just YOUR card that's not >>>> performing as it should. >>>> >>>> I am amazed (& frustrated) with the numerous "hoops" that Dell >>>> Tech Support had me jump through over 12 days without ever >>>> admitting a problem. >>>> >>>> Your tactic seems to be to "wear the customer out" until he/she >>>> gives up. >>>> >>>> >>>> Augiby SB ZS microphone problems FIX HERE!!!! (9/9/05) >>>> http://forums.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=60340 >>>> >>>> I can see it coming, my warranty ends in November 05 and Dell's >>>> gona tell me to pound sand. >>>> >>>> I tried an old Yamaha Waveforce 192XG out of my 5 year olds PC >>>> and guess what? It worked. >>>> >>>> Now I don't know about you, but that doesn't make me feel good >>>> about the $$$ I spend on my XPS system. >>>> >>>> >>>> WEAK MICROPHONE + AUDIGY 2 PROBLEM - TRY THIS... (9/18/05) >>>> http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=60572 >>>> >>>> Brand New XPS 600 with Audigy 2 Zs. I have tried every option >>>> that has been suggested on the forums and via Google search. I >>>> just can't get any decent volume from my mic. >>>> >>>> Therefore, Madam, I kindly ask that Dell take its responsibility >>>> to make my XPS system (under warranty) fully functional. >>>> >>>> I think I have seen every single volume control slider that >>>> exists in the system, XP, Creative, etc. >>>> >>>> I just got my machine Friday, an XPS 600 with the Audigy 2ZS with >>>> the same exact problem all of you are having. I can get some mic >>>> volume with everything upped but it is not exceptable. >>>> >>>> Well, I just installed my second Audigy 2ZS replacement card (a >>>> refurbished one, according to the package), and not surprisingly >>>> the issue remains exactly the same... >>>> >>>> I told the support that another replacment likely wouldn't help, >>>> but what do they care.... He claimed he is not authorized to send >>>> another type of soundcard (and did not want to put me in contact >>>> with someone who was). >>>> >>>> I still think they made a change on the card itself to reduce the >>>> mic gain because they had a lot of complaints about >>>> noise/interference in the mic line. >>>> >>>> I have been through every switch, slider and control with XPS >>>> Advanced support at least twice. This isn't a user error. >>>> >>>> >>>> At a Loss!!!! Dimension Audio problems (10/3/05) >>>> http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=60815 >>>> >>>> They had me do the complete restore right away, but the problem >>>> came back within a week or so. They are going to make me do a >>>> complete restore again. >>>> >>>> You're joking..... for real????? That's ridiculous !!!! I'm sorry >>>> to hear that, I cannot believe NO ONE can figure out a problem >>>> that many people are having. >>>> >>>> >>>> Low output from "standard" mic (10/9/05) >>>> http://forums.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=61118 >>>> >>>> I can't get the mic that comes with the computer to generate much >>>> output. >>>> >>>> If you go to Dell tech support with the mic problem and ask if >>>> they've heard of the mic problem, they will most likely say >>>> they've never heard of the mic problem !! >>>> >>>> >>>> can't get mic to work on Sound Blaster Audigy 2 ZS (10/13/05) >>>> http://forums.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=58450 >>>> >>>> This is a widespread and continuing problem with the Dell version >>>> of the Audigy 2 ZS sound card. The mic input does not work. >>>> >>>> Yet Dell is still bundling these cards with its systems. >>>> >>>> >>>> Low volume microphone problem -DELL OEM Audigy 2 ZS soundcard >>>> (10/21/05) >>>> http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=61522 >>>> >>>> Apparently DELL conveniently chose to delete the thread of >>>> all customers having the low volume microphone issue on their >>>> newly shipped XPS Gen systems, entitled: Microphone Problems >>>> Listing (10/14/05) >>>> >>>> That is to me pretty much confirming the existence of the >>>> problem but not taking the responsibility to address it. Shame >>>> on you! >>>> >>>> >>>> Low Mic Volume? (10/29/05) >>>> http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=61754 >>>> >>>> I have read several posts about the low mic volume on Dimension >>>> Desktops with the Soundblaster 24k Sound Card but unfortunately >>>> I haven't found any of them with a solution. Is there to date a >>>> solution for this? >>>> >>>> I bought my pc for the purpose of Voice chatting that I use for >>>> business purposes on a daily basis and would really appreciate >>>> any fix for this.
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X-Google-Thread: 10a33e,ea07b08f8118462d X-Google-Thread: f5f89,ea07b08f8118462d X-Google-Thread: fd29b,ea07b08f8118462d X-Google-Attributes: gid10a33e,gidf5f89,gidfd29b,public X-Google-Language: ENGLISH,ASCII-7-bit Path: arc1-ca.pugleaf.net!g2news1.google.com!news1.google.com!news.maxwell.syr.edu!news-rtr.nyroc.rr.com!news-out.nyroc.rr.com!twister.nyroc.rr.com.POSTED!53ab2750!not-for-mail From: "Cymbal Man Freq." <Don't Bother@ForgedPostsAnonymous.unorg> Newsgroups: alt.sys.pc-clone.dell,alt.comp.hardware,creative.products.sound_blaster.audigy References: <9f7nn198rvjajigq9f2fp50ntsbvka6m95@4ax.com> <oqinn1p4dn1b3c1mqpn50ghjeok1o14fe6@4ax.com> <m43on1l74asmnc09apous93fv9ke9cgo9l@4ax.com> <1h4on11urq5qeg5ludcgrb2n0udt10vrbd@4ax.com> <2ogon1d3fje962t8nssnrag8ig4av2748c@4ax.com> <o9gpn11irs68dp0vanlquir54viqi2olkl@4ax.com> <13upn1h9rsu3lh26skl44kpduvasfeh95m@4ax.com> <067qn15aorustr2dehvhfd3k2reh8fvtdv@4ax.com> <f3jqn1dsjpfdgam0sak01se66f73m20a4q@4ax.com> <jqiff.17189$DL6.248@twister.nyroc.rr.com> <8b9sn116eg3vrbq8ui2b1v3fmbkjn3nfrq@4ax.com> <V-udncdAx4cms-PenZ2dnUVZ_v2dnZ2d@giganews.com> <Mqrff.13601$dT3.2735@tornado.tampabay.rr.com> <E5mdnY1fefKd1OPeRVn-vw@giganews.com> Subject: Re: Dell's Sorry History of Microphone/Soundcard Issue (Update) Lines: 520 X-Priority: 3 X-MSMail-Priority: Normal X-Newsreader: Microsoft Outlook Express 6.00.2800.1437 X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1441 Message-ID: <xNvff.9744$JQ.7309@twister.nyroc.rr.com> Date: Sat, 19 Nov 2005 02:07:25 GMT NNTP-Posting-Host: 72.225.25.6 X-Complaints-To: abuse@rr.com X-Trace: twister.nyroc.rr.com 1132366045 72.225.25.6 (Fri, 18 Nov 2005 21:07:25 EST) NNTP-Posting-Date: Fri, 18 Nov 2005 21:07:25 EST Organization: Road Runner