🚀 go-pugleaf

Hey Class_Action, got my third Dell 2 days after the post that you dug out. 
If there is a song and dance then it is one of satisfaction with my 
purchases.   Chuck



"Class_Action" <classactionlaw1@yahoo.com> wrote in message 
news:223on1p1d88po9hitl7v1t7d1pg92l2oh1@4ax.com...
> "Charles" <cb65ATcamcost.nat> wrote (11/16/05):
>>
>>Three Dell Desktop computers.  Gave two to the kids as I replaced mine. 
>>All
>>computers working great.  Have upgraded and "downgraded"  Definitely no
>>sound card problems......  Chuck
>
> The same song and dance?
>
> From: "Charles" <cb65ATcamcost.nat>
> Date: 10/26/05
>
> Two desktops, two laptops...no sound problems.  In fact no
> hardware problems at all.  Chuck
>
> Don't believe Dell forum moderator?
>
> http://forums.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=48561&highlight=3-16#M48561
> DELL-Cody, Forum Moderator:
>
>    UPDATE [3-16-04]: Information posted prior to 3/16/04 has been
>    saved and forwarded to Dell Engineering. Thank you very much for
>    your assistance in this matter.
>
>    Thank you all for your assistance and patience in this matter. I
>    have requested closure of this case from Dell Engineering,
>    preferably with some additional data that will explain the problem
>    and/or any further troubleshooting information.
>
>    It does not appear at this time that a hardware fix is available.
>
>    For this reason, I am requesting the additional clarification.
>
>>
>>> Dell's Sorry History of Microphone/Soundcard Issue
>>> --------------------------------------------------
>>>
>>> Here are the selected compilations of Dell microphone/soundcard issue
>>> posted in the Dell Dimension audio forum.  Note that the problem was
>>> reported from the very beginning of the forum establishment in late
>>> 1999 and continuing to this day.  It makes you wonder if Dell ever
>>> made functioning mic/soundcard.
>>>
>>> Despite all the numerous problem reports spanning many years, Dell is
>>> unconscionably not only not acknowledging the problem, but
>>> reprehensively engages in jerking around the customers with the same
>>> runaround tactic over these years.  [See the post on (1/29/2002)]
>>>
>>> A law firm is on the verge of being retained to file a class action
>>> lawsuit on this issue.  If you would like join in the lawsuit or have
>>> relevant information to pass along, please email:
>>>
>>> classactionlaw1@yahoo.com
>>> [the last character in name is numeral one]
>>>
>>>
>>> Dell's Sorry History of Microphone/Soundcard Issue
>>> http://forums.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=50332
>>>
>>>   The link ends by Dell starting a new thread and locking it
>>>   so no one could reply, they made it a sticky post for two months
>>>   (locked) then they removed the sticky status and the post was
>>>   dropped back about 20 pages of posts to HIDE it.
>>>
>>>
>>> Poor mic pick-up  (12/6/1999)
>>> http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=422
>>>
>>>    if this mic is more than 6 or 8 inches from my mouth
>>>    at normal speaking levels, it barely picks up my voice.
>>>
>>>
>>> MICROPHONE=POOP  (12/10/1999)
>>> http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=495
>>>
>>>    FOR THE LOVE OF GOD WILL SOMEONE PLEASSSSEEEE TELL ME
>>>    HOW TO GET MY MIC TO RECORD?!?!
>>>
>>>    I am experiencing the same problem and so are many others
>>>    if you look around in the DellTalk area.  It drives me nuts!
>>>
>>>
>>> Mic recording low  (12/25/1999)
>>> http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=848
>>>
>>>    My mic works but it is low. I have to turn the speakers all the
>>>    way up to hear anything recorded through the mic.
>>>
>>>    There is something very wrong with this Yamaha sound system that
>>>    needs to be fixed and from all the people posting here this is
>>>    not just an isolated problem. When and how will Dell fix it???
>>>
>>>    I have had my Dimension XPS T for a couple of months now, and
>>>    have the same low Mic volume as you do. I am also getting very
>>>    frustrated.
>>>
>>>
>>> Microphone  (5/4/2000)
>>> http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=4894
>>>
>>>    the mic does not pick up my voice unless I put it
>>>    right up on my mouth.
>>>
>>>    I too am having the same problem, with the same setup.
>>>    Apparently Dell needs to take some action on this problem.
>>>
>>>
>>> Montego II A3D low mic volume solution!!!!  (5/8/2000)
>>> http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=4951
>>>
>>>    There clearly is an issue here - Myself and three collegues all
>>>    have the same problem on brand new Montego/Dimension systems.
>>>    At the very least the factory settings are not correct and the
>>>    user is left fumbling round randomly!
>>>
>>>    They obviously don't include a mic test before shipping.
>>>
>>>
>>> Microphone - low input  (9/6/2000)
>>> http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=7947
>>>
>>>    I have to yell into my Dell provided microphone for anyone to hear
>>>    me
>>>
>>>    Just got off the phone w/Customer Service, they told me that
>>>    the microphone provided was provided "as a COURTESY"
>>>
>>>    This is EXTREMELY disappointing, I expect better from Dell.
>>>
>>>
>>> Unable to record with a microphone  (12/7/2000)
>>> http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=9981
>>>
>>>    I seem to be unable to record anything with a microphone from SB.
>>>    Only when I shout really hard I get a fuzzy little noise recorded
>>>
>>>
>>> Live Value Soundcard: Mic record level too low (1/29/2002)
>>> http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=21877
>>>
>>>   I have my Dimension 8200, Win ME, Soundblaster Live soundcard for
>>>   two months here is my story.
>>>
>>>   I discovered that using the creative sound recorder I had to put
>>>   the record level on max, select +20% gain in the mixer and put the
>>>   mic 3 inches from my mouth or else it wouldnt pick up what i said.
>>>
>>>   so i contacted Dell tech support they advised me to uninstall the
>>>   soundcard and reinstall it. I did that and it made no difference.
>>>
>>>   They told me to uninstall the windows sound recorder and reinstall
>>>   it, that made no difference either,
>>>
>>>   they told me to uninstall the whole of windows multimedia
>>>   I did that and it made no difference
>>>
>>>
>>>   I also hope you find the answer. I too would have liked to use
>>>   Netmeeting! I have a 4300 with ME and the same sound card. Same
>>>   exact problem. Dell actually sent someone out to install a new
>>>   card, no help.  I also reinstalled the OS once, drivers twice,
>>>   no help.
>>>
>>>   After trying all the things Dell suggested and that Creative Labs
>>>   suggested, Dell sent me out a new soundcard. Didn't make a blind
>>>   bit of difference.
>>>
>>>   Well... technician came and installed new card (same type SB Live
>>>   Value! 512V CT4780).... He tried uninstalling, reinstalling drivers
>>>   etc.... all the same stuff I have tried before.... still no
>>>   better....
>>>
>>>   Hey !!! This seems to be a DELL age old problem. I have a DImension
>>>   4100 with Soundblasterlive 512V and Windows Millenium. I have
>>>   exactly the same problems when trying to record.
>>>
>>>   This system was purchased in fall 2000.... No resolution yet!!! not
>>>   a good sign.
>>>
>>>   I don't want to -eat- this microphone!!!!
>>>
>>>   Yes! PLEASE let me know if they successfully fix that problem
>>>   either through replacement or otherwise! They should just recall
>>>   that card and give us something that works if it's just a defective
>>>   card because it seems there's a good bunch of us with the same
>>>   problem!
>>>
>>>
>>> XPS GEN 4 - Audigy 2 zs Microphone Too Quiet (1/5/2005)
>>> http://forums.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=55447
>>>
>>>   I have my mic volume all the way up, the booster on, and its still
>>>   way too quiet.  I had to practically put the mic in my mouth.
>>>
>>>
>>> Low Mic Volume on Audigy 2 Zs (2/14/05)
>>> http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=55500
>>>
>>>   I have seen similar problems in the forums without a solution.
>>>   Has anyone been able to fix this?
>>>
>>>   When I plugged a mic into the front panel, the volume is so low
>>>   that you have to scream.
>>>
>>>   I have the same problem with the same computer and the same
>>>   soundcard.
>>>
>>>
>>> SB Audigy 2 ZS GEN4 No sound through microphone (3/11/05)
>>> http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=56256
>>>
>>>   Now a tech is sheduled to come to the house and replace the sound
>>>   card. Just what I need a 7 day old system for which I paid extra
>>>   for a high end sound card and now I'll have a refurbished one.
>>>
>>>   As I recall on my Dimension XPST 700r there were issues with that
>>>   SB card as well.  You would think they could get their act
>>>   together.
>>>
>>>
>>> Confirmed problem with SoundMax integrated audio (5/9/05)
>>> http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=57548
>>>
>>>   I want Dell to fix the problem in my $1500 machine! Now they are
>>>   saying it is an O/S incompatibility with the onboard sound and I
>>>   should do a PC Restore. Hello? It is still using the system that
>>>   shipped with it. XP SP2. If it's incompatible, then this problem
>>>   existed from the factory.
>>>
>>>   A Dell tech wanted to reinstall the multimedia part of xp. When I
>>>   asked why, the Dell tech said there's possible conflict. I asked
>>>   why then Dell shipped out systems with possible -- known --
>>>   conflict.
>>>
>>>   What's infuriating is Dell techs say they never had calls on
>>>   soundcard/microphone problems, but then later they say they had a
>>>   couple of calls, like when I asked the Dell tech shortly after the
>>>   mumbling.
>>>
>>>   Saying that there's possible conflict without having dealt with
>>>   problem calls meant that Dell knew about the problem before
>>>   shipping. Dell techs had to change the weasel, initial "story"
>>>   about not having dealt with the problem calls, seeming to give the
>>>   impression Dell didn't know about the problem before shipping. But
>>>   then that brings up the question: Does Dell test components'
>>>   compatibility?
>>>
>>>
>>> microphone does not work HELP (5/14/05)
>>> http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=57668
>>>
>>>   I just can't believe that I got rammed hard by Dell and didn't even
>>>   get a kiss from it !!!
>>>
>>>
>>> I DARE DELL (5/15/05) [DELETED]
>>> http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=57678
>>>
>>>   I dare anyone from DELL to solve this problem.
>>>
>>>   Since getting my new system i have correctly connected my
>>>   microphone headset to the mic port on the SB card but although
>>>   I can hear very well, my voice is very quiet.
>>>
>>>   Do you know a way to record an outgoing message without "eating"
>>>   the microphone?
>>>
>>>
>>> can't get mic to work on Sound Blaster Audigy 2 ZS (5/14/05, 6/3/05)
>>> http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=57660
>>>
>>>   After reading through this forum it was interesting to see how many
>>>   problems they have with this board, yet each support tech acts like
>>>   it never happened before.  They teach Acting 101 at tech school.
>>>
>>>
>>> can't get mic to work on Sound Blaster Audigy 2 ZS (6/14/05)
>>> http://forums.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=58450
>>>
>>>   It sure isn't yours. It's Dell's problem. It's Dell's
>>>   responsibility to fix. Dell put together the configuration. Dell
>>>   should have tested it.  Dell should have known about the problem.
>>>   Again, why the "never heard of" charade even now -- after many
>>>   problem reports for a long time!!
>>>
>>>   > Anyone know a good lawyer that likes to do consumer class action
>>>   > suits?
>>>
>>>   There are currently two class action lawsuits:
>>>
>>>        http://www.seegerweiss.com/
>>>        http://www.lerachlaw.com/
>>>
>>>
>>> Is there a fix for Dell's low mic problem? (7/16/05)
>>> http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=59038
>>>
>>>   I haven't seen any fix. It's amazing how many people (including me)
>>>   have this problem with Dell computers and Dell seems to be unable
>>>   or unwilling to address it.
>>>
>>>
>>> Microphone on Audigy 2 ZS not recording (8/9/05)
>>> http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=59439
>>>
>>>   I just got my new XPS Gen 5 and can't get it to record any audio
>>>   using my microphone.
>>>   I have to scream into the microphone
>>>
>>>   this problem has been posted on this forum for many months without
>>>   any resolution.
>>>
>>>
>>> Microphone - weak input, out of ideas... (8/29/05)
>>> http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=60002
>>>
>>>   Dell tech support insisted I reformat my hard disk and reinstall
>>>   everything.
>>>
>>>   It's really sad to see this problem persist for so long without any
>>>   help from Dell Support. If you search this forum, you'll see many,
>>>   many posts about this. What's really pathetic is that you were sent
>>>   a replacement sound card and told to reformat when Dell should know
>>>   by now that it's not just YOUR card that's not performing as it
>>>   should.
>>>
>>>   I am amazed (& frustrated) with the numerous "hoops" that Dell Tech
>>>   Support had me jump through over 12 days without ever admitting a
>>>   problem.
>>>
>>>   Your tactic seems to be to "wear the customer out" until he/she
>>>   gives up.
>>>
>>>
>>> Augiby SB ZS microphone problems FIX HERE!!!! (9/9/05)
>>> http://forums.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=60340
>>>
>>>   I can see it coming, my warranty ends in November 05 and Dell's
>>>   gona tell me to pound sand.
>>>
>>>   I tried an old Yamaha Waveforce 192XG out of my 5 year olds PC and
>>>   guess what? It worked.
>>>
>>>   Now I don't know about you, but that doesn't make me feel good
>>>   about the $$$ I spend on my XPS system.
>>>
>>>
>>> WEAK MICROPHONE + AUDIGY 2 PROBLEM - TRY THIS... (9/18/05)
>>> http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=60572
>>>
>>>   Brand New XPS 600 with Audigy 2 Zs. I have tried every option that
>>>   has been suggested on the forums and via Google search. I just
>>>   can't get any decent volume from my mic.
>>>
>>>   Therefore, Madam, I kindly ask that Dell take its responsibility to
>>>   make my XPS system (under warranty) fully functional.
>>>
>>>   I think I have seen every single volume control slider that exists
>>>   in the system, XP, Creative, etc.
>>>
>>>   I just got my machine Friday, an XPS 600 with the Audigy 2ZS with
>>>   the same exact problem all of you are having. I can get some mic
>>>   volume with everything upped but it is not exceptable.
>>>
>>>   Well, I just installed my second Audigy 2ZS replacement card (a
>>>   refurbished one, according to the package), and not surprisingly
>>>   the issue remains exactly the same...
>>>
>>>   I told the support that another replacment likely wouldn't help,
>>>   but what do they care.... He claimed he is not authorized to send
>>>   another type of soundcard (and did not want to put me in contact
>>>   with someone who was).
>>>
>>>   I still think they made a change on the card itself to reduce the
>>>   mic gain because they had a lot of complaints about
>>>   noise/interference in the mic line.
>>>
>>>   I have been through every switch, slider and control with XPS
>>>   Advanced support at least twice. This isn't a user error.
>>>
>>>
>>> At a Loss!!!! Dimension Audio problems (10/3/05)
>>> http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=60815
>>>
>>>   They had me do the complete restore right away, but the problem
>>>   came back within a week or so. They are going to make me do a
>>>   complete restore again.
>>>
>>>   You're joking..... for real????? That's ridiculous !!!! I'm sorry
>>>   to hear that, I cannot believe NO ONE can figure out a problem that
>>>   many people are having.
>>>
>>>
>>> Low output from "standard" mic (10/9/05)
>>> http://forums.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=61118
>>>
>>>   I can't get the mic that comes with the computer to generate much
>>>   output.
>>>
>>>   If you go to Dell tech support with the mic problem and ask if
>>>   they've heard of the mic problem, they will most likely say they've
>>>   never heard of the mic problem !!
>>>
>>>
>>> can't get mic to work on Sound Blaster Audigy 2 ZS (10/13/05)
>>> http://forums.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=58450
>>>
>>>   This is a widespread and continuing problem with the Dell version
>>>   of the Audigy 2 ZS sound card. The mic input does not work.
>>>
>>>   Yet Dell is still bundling these cards with its systems.
>>>
>>>
>>> Low volume microphone problem -DELL OEM Audigy 2 ZS soundcard
>>> (10/21/05)
>>> http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=61522
>>>
>>>    Apparently DELL conveniently chose to delete the thread of
>>>    all customers having the low volume microphone issue on their
>>>    newly shipped XPS Gen systems, entitled: Microphone Problems
>>>    Listing (10/14/05)
>>>
>>>    That is to me pretty much confirming the existence of the problem
>>>    but not taking the responsibility to address it. Shame on you!
>>>
>>>
>>> Low Mic Volume?  (10/29/05)
>>> http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=61754
>>>
>>>    I have read several posts about the low mic volume on Dimension
>>>    Desktops with the Soundblaster 24k Sound Card but unfortunately I
>>>    haven't found any of them with a solution.  Is there to date a
>>>    solution for this?
>>>
>>>    I bought my pc for the purpose of Voice chatting that I use for
>>>    business purposes on a daily basis and would really appreciate
>>>    any fix for this.
>>>
>>>
>>
>