🚀 go-pugleaf

ben_myers_spam_me_not @ charter.net (Ben Myers) wrote:

>It all sounds pretty vague to me... Ben Myers

Making anything vague is not a thing I do.  Ever.  Would you like to
know more?

TheNIGHTCRAWLER
(I do not bullshit and I do not play around.  Dell support groups have
been given what is required.)
>
>On Fri, 29 Jul 2005 05:31:40 GMT, casual@home.com (TheNIGHTCRAWLER) wrote:
>
>>Follow-up.
>>Dell customer-support makes a save.  Their support was actually able to
>>make a command decision involving a corporate account -money- and save
>>their sales dept's innocent mistake.  I put the offer on the table to
>>salvage relations.  5 minute resolution to the little things that can
>>make or break a company.
>>
>>Dell passed muster.
>>
>>TheNIGHTCRAWLER
>>(Resolution required IT dept. intercept.  Resolution in under 5 minutes
>>is not bad.  They need to update their auto-phone directory.  Failed in
>>the replacement parts category.)
>>
>>casual@home.com (TheNIGHTCRAWLER) wrote:
>>
>>>Dell customer service, about 40 min. of bouncing around the world, if
>>>you don't know what you need.  About 20 minutes if you're on track.
>>>About 10 for a corporate account that knows what it needs.
>>>
>>>This is what I know:  Dell customer service was flexible enough to get
>>>the job done over the phone - Great job.  Reasonably short order on a
>>>corporate account for a confusing order.  Nobody gets kudos from me when
>>>none are due.  There will be none here.  Management got this when they
>>>ordered that and pay full price rather than package deal?
>>>
>>>That deal is very short.  Hire somebody who not only speaks English, but
>>>understands it in sales.  That happens again, and it will never, ever
>>>happen again.  
>>>
>>>They may be figuring out how to put it all together and they're on the
>>>right track.  Excellent tech support.
>>>
>>>TheNIGHTCRAWLER
>>>(I crosspost
>>>alt.sys.pc-clone.dell,atl.general)
>>