🚀 go-pugleaf

It all sounds pretty vague to me... Ben Myers

On Fri, 29 Jul 2005 05:31:40 GMT, casual@home.com (TheNIGHTCRAWLER) wrote:

>Follow-up.
>Dell customer-support makes a save.  Their support was actually able to
>make a command decision involving a corporate account -money- and save
>their sales dept's innocent mistake.  I put the offer on the table to
>salvage relations.  5 minute resolution to the little things that can
>make or break a company.
>
>Dell passed muster.
>
>TheNIGHTCRAWLER
>(Resolution required IT dept. intercept.  Resolution in under 5 minutes
>is not bad.  They need to update their auto-phone directory.  Failed in
>the replacement parts category.)
>
>casual@home.com (TheNIGHTCRAWLER) wrote:
>
>>Dell customer service, about 40 min. of bouncing around the world, if
>>you don't know what you need.  About 20 minutes if you're on track.
>>About 10 for a corporate account that knows what it needs.
>>
>>This is what I know:  Dell customer service was flexible enough to get
>>the job done over the phone - Great job.  Reasonably short order on a
>>corporate account for a confusing order.  Nobody gets kudos from me when
>>none are due.  There will be none here.  Management got this when they
>>ordered that and pay full price rather than package deal?
>>
>>That deal is very short.  Hire somebody who not only speaks English, but
>>understands it in sales.  That happens again, and it will never, ever
>>happen again.  
>>
>>They may be figuring out how to put it all together and they're on the
>>right track.  Excellent tech support.
>>
>>TheNIGHTCRAWLER
>>(I crosspost
>>alt.sys.pc-clone.dell,atl.general)
>