🚀 go-pugleaf

Follow-up.
Dell customer-support makes a save.  Their support was actually able to
make a command decision involving a corporate account -money- and save
their sales dept's innocent mistake.  I put the offer on the table to
salvage relations.  5 minute resolution to the little things that can
make or break a company.

Dell passed muster.

TheNIGHTCRAWLER
(Resolution required IT dept. intercept.  Resolution in under 5 minutes
is not bad.  They need to update their auto-phone directory.  Failed in
the replacement parts category.)

casual@home.com (TheNIGHTCRAWLER) wrote:

>Dell customer service, about 40 min. of bouncing around the world, if
>you don't know what you need.  About 20 minutes if you're on track.
>About 10 for a corporate account that knows what it needs.
>
>This is what I know:  Dell customer service was flexible enough to get
>the job done over the phone - Great job.  Reasonably short order on a
>corporate account for a confusing order.  Nobody gets kudos from me when
>none are due.  There will be none here.  Management got this when they
>ordered that and pay full price rather than package deal?
>
>That deal is very short.  Hire somebody who not only speaks English, but
>understands it in sales.  That happens again, and it will never, ever
>happen again.  
>
>They may be figuring out how to put it all together and they're on the
>right track.  Excellent tech support.
>
>TheNIGHTCRAWLER
>(I crosspost
>alt.sys.pc-clone.dell,atl.general)