🚀 go-pugleaf

In article <30d01q$g29@cronkite.ocis.temple.edu>, hch@astro.ocis.temple.edu (Howard Helbein) says:
>
>Duane Takamine (duane@shell.portal.com) said:
>: In article <Ct3BnD.M2C@csn.org>, Richard Boyd <rhb@csn.org> wrote:
>: >Gateway 2000 isn't much better. And their tech support sucks, too.
>: >Actually, once you get through it is ok, but it is absolutely impossible
>: >to get through on their 800 number. And what really ticks me off is that
>: >they make you go through the phone menu dance, and then you think you finally
>: >got through to the tech support waiting line, and then cut you off.


I recently bought a Gateway 2000 from their European operation. The sales
rep I spoke to was by far the best informed and most helpful of any I 
contacted (including Dell). I was told my order would take a week to process
because they were busy and, exactly seven days later as promised, 
a perfectly working PC arrived on my doorsteps. 

I have had to contact their technical support once, through my ignorance rather
than a hardware fault, and was put through to one of their technicians
straight away.

I am definitely impressed and would recommend them any day. 

On a similar vein, I recently contacted MicroSoft in the UK to try and get hold 
of the speaker drivers for Windows. It took about four attempts to get through
but they then sent me a disk with all their latest sound drivers for Windows
free of charge the next day. I had been under the impression that MS were
not at all easy to deal with but, given the number of calls their technical
support lines must get, I was impressed.