🚀 go-pugleaf

OK, I know that Newsgroups are generally a great place to complain, but,
just this once, I thought it would be good to give credit where it is due!

At 1.00 PM yesterday, I rang Gateway's 1800 number to advise them that the
CD-ROM/1.44Mb combo drive on my Solo appeared to have died on me. After
running me through a few tests which confirmed this, they immediately took
the details to arrange to send me a replacement, which should arrive by the
end of the week. Given that they are in Sydney, and  am 3,300 km away in
Perth, I figured that this was pretty reasonable. I was therefore very
pleasantly surprised to receive the replacement by courier at 9.00 am this
morning, just 20 hours after I rang them. It works perfectly!!

That is what I call good customer support, and why I will continue to buy
Gateway when I get the opportunity (& the cash!!)

Well done Gateway!

--
Jeremy Henderson
jeremy_henderson@bigpond.com
Ph: 08 92276698  Fax: 08 9227 8665