🚀 go-pugleaf

Bill Spens wrote:
> 
> Hans Huang wrote:
> > [snip]
> > As for customer service, as soon as I bought my computer and it was
> > shipped to me, I broke off the monitor stand (because I didn't read the
> > directions) and then I called Micron and they sent me a new one in two
> > business days!!! My roommate and I also got money back because they
> > dropped their prices within 30 days of our purchase-I got $200 back and
> > my roommate got more-and he was the one bitchin' about Gateway's
> > customer service!!!!!!
> 
> All of the things you mention are things that any big company is
> prepared to handle.  If you break a monitor stand, then they send
> a new one out.  If the price drops, they give you a refund (if
> they offer this as practice).  I almost don't consider this customer
> service, but rather following policy.  They are set up to handle
> these situations, and _usually_ they handle them well (or the
> computers do it for them anyway).  And, for all the people who
> have never had a problem with their computer, why shouldn't you
> be happy with it?  Don't say the company is great - say the
> computers are great.  Which they are...
> 
> Customer service comes into play when something doesn't fit into
> the computer model.  Or the model fails...
> 
> How about if you talk to a tech support person, they tell you they
> are sending out a part, and you never get it.  You call customer
> service and it isn't on the computer.  Then they tell you to call
> tech support again.  THAT ISN'T SERVICE!  They should take a name
> and find the tech support person (first name, last initial) and
> fix the situation with you, not throw you back in the tech support
> queue to start over and re-explain.  - at least get a tech on the
> line for you.  I went through this 'transfer to tech support' loop
> twice, and for some reason the computer still wasn't sending me
> the part.
> 
> When you call saying you didn't receive a package, "CUSTOMER SERVICE"
> would call UPS and find out where it was, not give you a 20+ digit
> tracking number and a phone number.
> 
> Another example, an address change.  After 6 different people
> including my Sales rep, Cust. Service, and e-mail (I count it
> separate because there is no room for confusion - it is
> spelled out on the screen), the address is almost correct.  My
> sales rep scrambled information he pulled up from my business with
> my personal computer order.  The business name is still on there,
> but at least the address contains a street and number now.  Why is
> my address a big deal?  Because all of the replacement parts go to
> it!  And without an address UPS can't find me (since the ph. was
> also wrong)  Everyone tells you it is changed, but nobody follows
> through to see if it actually changed or whether their command
> was ignored.
> 
> This is getting too long.  I think I've expressed MY opinion.
> -Bill Spens
> (spens@uoknor.edu)

I bought a Micron P133 Millennia in late December.  I had a DOA modem 
and some other problems.  Micron Techs did help me solve my problems and 
my replacement modem came in 2 days.  I also took advantage of the price 
reduction.  In general I am happy with the sales and service departments 
at Micron.  I am very happy with my system.

John Spencer
jrs@fc.hp.com