🚀 go-pugleaf

Alan Z. Scharf (ascharf@grapevines.com) wrote something that went a little like:
) >I also believe that there is the defect on the line of the Micron 
) >motherboard, and it won't go away by replacing the motherboard which I 
) >haven't got.  When our warrenty is out, the system will fail again, then 
) >we have to pay 100s of dollar to replace our motherboard. Of course, 
) >that is if you can make the customer service works for you.

) Most unlikely.  The problem is probably somewhere in your setup or
) software conflict.

) I have the same motherboard in my P133 running Win 95 and WinNT Server
) 3.51 under very heavy load with no problems.


) >And at the same time, I trying to let the world knows what kind of 
) >crafty business the Micron operates.  I am trying to post all e-mails 
) >like this one to the newgroups and PC Magazines and the customer service 
) >of MICRON, and to contact Better Business Bereau.  If you have any 
) >another idea, please let me know.

) >I will keep you all informed.  For the time being, you can start demand 
) >the full money back refund for yourself.

) Do what you want.  However, as a very satisfied Micron customer, I
) strongly suspect that you are taking a shotgun approach by blaming
) Micron for something in your particular setup, software conflicts, old
) driver,  or a particular component failure as opposed to a bad
) motherboard.  

) Moreover, if there is a component failure, or even a particular
) motherboard failure, thses are only machines, and sometimes machines
) have problems.  That does not make a company dishonest.

) I've been working with microcomputers for fifteen years, and have
) always found that EVERY major company such as Micron, Dell, Gateway,
) etc. is proud of the equipment and will help the customer.

) However, when a customer takes a vendetta approach, things
) unquestionalbly go sour.

) I have never had a problem getting a machine fixed from any major
) manufacturer for clients.   Either I lead a charmed life, or I'm doing
) something different and/or  better than you.

Now maybe I'm dreaming, but don't you think customer service reps
are taught that when someone in business (incl. consultants for
business customers) calls that they are to sit up and pay attention
and go the extra mile, compared to home customers?

I'm not saying they specifically discriminate against home users,
but business users have bigger budgets, more need of upgrades,
and generally buy more machines.  If Micron truly has 3 days
worth of customers to call back, who's numbers are going to float
to the top of the pile?  I also noticed you haven't worked 
specifically with Micron for 15 years, but with a variety of
vendors...

btw, has anyone compiled a list of Micron MB #s that have gone
bad?  It could just be a bad batch, not a bad design (like
they have a particular IC that dies after 5-6 months, and
that got onto 10,000 MBs or something).  One of you on the
'crusade against Micron' might want to make one from all
the people you're in contact with -- heck somebody ask
Micron if they know what the problem is.

Mike Leiter