🚀 go-pugleaf

>Some tech reps can fail on interpersonal skills also, or may not have
>as much experience as others in some areas.  (All of us have different
>degrees of experience.)   In that event, I just seek out another tech
>rep, instead of feeling cheated by the company.
>
>I certainly don't deny that some people have problems with their 
>computers.However, there are times when it just sounds to me  like someone 
>is more interested in the thrill and attention of a public fight than
>getting their computer fixed.  I've seen that in every manufacturer's 
>newsgroup and Compuserve forum.
>
>Alan Z. Scharf
>GrapeVine Systems
>New York City
>

I completely agree with you Alan...

    I understand the frustration of the, "my computer is down with no way of 
fixing it without the help of customer-service" syndrome, but I also know 
the flip side to the users nightmare. Having created a computer buisness 
myself, I would have like to provide THE best product at THE best prices 
with THE best customer service. Unfortunately, the harsh realities of such a 
competitive climate is that you can't do all of them at the same time.
    Unless you bought your system from one of the giant name-brand 
corporations (and sometimes even if you did) you are going to have to wait 
for service. Most spots only make a few points off of each sale and what 
they really don't need is a customer to come barking at them as if they 
aren't trying to satisfy. Give them a break, relax, and look at it with a 
level-head. I promise you that you'll enjoy life a bit more

Robert

Robert R. Ballecer Jr., SJ 
"The Original Techno-Weenie!"
Currently Assigned to Jesuit High School
Carmichael, California