🚀 go-pugleaf

In article <3j2q04$hd7@news-2.csn.net>,
Wesley Isenhart <purewes@csn.net> wrote:
>Custom Printing Solutions (mal@infinet.com) wrote:
>: Well, thanks for kevin posting about it being easier to get to tech spt 
>: now, I say it's a bunch of BS.
>
>: I have always been able to wait in the que in the past, now I cant even 
>: do that - This company has the worst support of any of the many companies 
>: that I deal with on a daily basis - Even worse then Chrysler & Ford.
>
>I tried getting up a 3 in the morning but got the exact same message.
>
>IMO they should desist from advertising that they have 24 hour support.
>
>What they have is a call back system that runs at their convenience.
>Worse yet they have answering machine detection turned ON for their
>predictive dialers so that they don't have to leave messages.  I would
>think a better system would let you tell them when your going to be 
>home so that they could schedule call backs based on your
>availability.
>
>I have purchased 3 three zeos boxes over the last 5 years and have had
>a great deal of success with their reliability.  I like the machines
>and their uptime for me has been terrific but I am disappointed with their
>deceptive advertising practices and will definitely consider another
>vendor in the future.  In the meantime, this newsgroup may be the best
>way for solutions to be discovered and maybe we should discuss a class
>action lawsuit to get them to quit advertising how great a 24 hour
>support line they have.


This further cnvinces me that there are really TWO Zeos companies
out there.  The one I deal with 90%+ of the time, and then the
OTHER Zeos.

	I've had great luck with their 24 hour support, calling 
literally all hours of the day and usually having very good luck
getting through.  In fact, I've had better luck in the wee
hours.

	I've found the OTHER Zeos deals mostly with shipping 
replacement parts.  They live in a different universe.  Their day
is equivalent to our week.  So, when they say 3-4 days, expect 
several weeks.

	(Though funny enough, the last several "special order"
machines I've purchased (I usually get the Computers Now for
24-48 hours turnaround) have shown up BEFORE I was told
they would.  So I haven't had checks ready. :-)

-- 
strider@acm.rpi.edu     | I'm DOOMED!
Greg d. Moore           |
Green Mountain Software |
I do not speak for the RPI.ACM in anyway!