🚀 go-pugleaf

Custom Printing Solutions (mal@infinet.com) wrote:
: Well, thanks for kevin posting about it being easier to get to tech spt 
: now, I say it's a bunch of BS.

: I have always been able to wait in the que in the past, now I cant even 
: do that - This company has the worst support of any of the many companies 
: that I deal with on a daily basis - Even worse then Chrysler & Ford.

I tried getting up a 3 in the morning but got the exact same message.

IMO they should desist from advertising that they have 24 hour support.

What they have is a call back system that runs at their convenience.
Worse yet they have answering machine detection turned ON for their
predictive dialers so that they don't have to leave messages.  I would
think a better system would let you tell them when your going to be 
home so that they could schedule call backs based on your
availability.

I have purchased 3 three zeos boxes over the last 5 years and have had
a great deal of success with their reliability.  I like the machines
and their uptime for me has been terrific but I am disappointed with their
deceptive advertising practices and will definitely consider another
vendor in the future.  In the meantime, this newsgroup may be the best
way for solutions to be discovered and maybe we should discuss a class
action lawsuit to get them to quit advertising how great a 24 hour
support line they have.