🚀 go-pugleaf

In article <3h9k15$6p7@pipe2.pipeline.com>, tjowens@pipeline.com (Thomas Owens) says:
>
>Since I bought my machine in Jan 93, I have had nothing but problems: 
> 
>1) salesman told me I would get a Diamond Stealth 24 video card  
>but when I opened the case to add RAM I found a cheap NCR card!  
>When I called Zeos, they said that the Stealth that I paid for was  
>backordered at the time my system was shipped. There was no notice 
> of this substitution anywhere on the invoice.When did they  
>intend to tell me ? NEVER! 
>2) waited two weeks for Stealth card. Called Zeos and was informed that 
>the card was still back ordered and would not ship for at least two more 
>weeks. I chose to order the Viper card which was an additional $100 and 
>would be shipped that day. Two days later the Viper card arrived and was 
>installed. The next day the Stealth card arrived! 
>3) From day 1 the machine would crash out of Windows and lock up.  
> Tech support had me change 128k cache module 6 times before  
>deciding motherboard was bad. I was given the choice of changing 
> motherboards myself or shipping the unit back to Zeos at my expense. 
>4) New motherboard exhibited the same instability,so we swapped cache 
>modules two more times. Zeos decided that the second motherboard was 
>also bad so I had to change mother board AGAIN!!!!  
>  Finally, in Dec 93 almost a year later, I had a machine that didn't  
>crash 2-3 times a day. Lulled into false sense of security, I decided to 
>upgrade my machine and add a cd rom drive and SCSI hard drive.  
>Here begins circus number 2 
>1) was told by Zeos tech support that the onboard 6360 Adaptec chip  
>used a 16 bit  bus on the Gosling motherboard. After I installed it,  
>I find out it uses only an 8 bit bus and is not suitable for  
>controlling a hard drive. 
>2) When Adaptec SCSI chip was shipped it arrived without breakout  
>panel for external peripherals even though I told rep I needed  
>it for an external cd-rom and an internal hard drive. When I  
>called Zeos, NO RECORD of my needing the ($29.99) external option could  
>be found. 
>3) SCSI chip was shipped with outdated Adaptec drivers. THREE count'em  
>THREE techs in three weeks told me they were shipping updated  
>drivers to me the same day. Four weeks later,they tell me I have to BUY 
> them from Adaptec for an additional $29.99. Total cost of $49 upgrade, 
> $110 plus shipping. 
> 
>It is now two years from the day that I bought the machine. I just got 
>off the phone with tech support (After trying for 3 solid days). My  
>keyboard interpreter on the motherboard has failed. A new motherboard  
>will cost me $500 and it won't be in stock for 2 weeks. The proprietary  
>ram cache module design has been scrapped, so it will cost me additional 
> money, if I want a cache on the new motherboard. 
> DON'T BUY ZEOS! 
>-- 
>Thomas Owens 
>tjowens@pipeline.com 
>++++++++++++++++++++ 
>mov ax,4C00h 
>int 21h 


Holy shit! What a bunch of trouble. My Gateway 2000 had NO problems so
I could not tell you if their customer service is any better than Zeos.
But now I am not so sure I want a Zeos Pantera.  Maybe I'll just stick
with good ole reliable Gateway 2000. Besides they are a very pretty
computer. And on a lighter note dont fret my friend because here is a 
story that might make you feel a little better. I have a friend that
purchased a P5-90 form Dell.  They backed ordered his computer for 8 
weeks. And then they back ordered his Stealth w/4 mb video card for an
additional 2 weeks. And after 10-11 weeks after the date of the order,
he received the computer with a No.9 video card. So if I dont trust
Dell or Zeos, who can I trust with $3000-$4000 for a pentium?