🚀 go-pugleaf

The Internet Research Group of Georgia Tech�s Masters of Science in
Management Program is conducting a survey of Internet users.  Your
input is important to us and we welcome any additional comments you
might have.  Please return this survey to   gt6033d@prism.gatech.edu.
Thank you very much.  

SECTION A:

Do you have email?
At home:	Yes__	No__		 At work:	Yes__	No__

Do you have access to the Internet?
At home:	Yes__	No__		 At work:	Yes__	No__

If yes, what do you use the Internet for?
Leisure___ 	Work___	Other________________

If you access the Internet from home, how long have you been
�on-line�?
Months__

If not, are you considering getting a dial-up account?
At home:	Yes__	No__		 At work:	Yes__	No__

How many hours of active access do you use on average per month?
__ Hours

How many hours would you use, if the cost was unimportant?


How much do you pay per month, on average?
Monthly fee $____		Per extra hour $____	# of Hours
provided____

Is this good value for money?
		Yes__	No__
Why or why not?

If you have an unlimited plan, please go to the SECTION C.

SECTION B	If you have a limited plan:

If your monthly fee were to increase by $2.50, would you:
Want more hours �on-line�?	 		Yes__	No__
Change to a lower plan?		 		Yes__	No__
Consider changing access provider?			Yes__	No__
Quit the Internet completely?			Yes__	No__

If the fee increased by $5.00:
Want more hours �on-line�?	 		Yes__	No__
Change to a lower plan?		 		Yes__	No__
Consider changing access provider?			Yes__	No__
Quit the Internet completely?			Yes__	No__

How much would you be willing to pay for each extra hour �on-line�
over your present limit?
$____

SECTION C	If you have an unlimited plan:

If your monthly fee were to increase by $5.00, would you:
Want more hours �on-line�?	 		Yes__	No__
Change to a lower plan?		 		Yes__	No__
Consider changing access provider?			Yes__	No__
Quit the Internet completely?			Yes__	No__

If the fee increased by $10.00:
Want more hours �on-line�?	 		Yes__	No__
Change to a lower plan?		 		Yes__	No__
Consider changing access provider?			Yes__	No__
Quit the Internet completely?			Yes__	No__

SECTION D

Which Internet access provider do you subscribe to?

What factors did you consider most when deciding on an Internet
Service Provider?

Please rank in order of importance		Start-up fee		___
where 1 is most important, 7 least		Monthly fee		___
important:				Licensed Software	___
					Other Software		___
					Quality of Service 	___
					No Busy -signal		___
					Technical Support	___

If another ISP had no busy signal, all the software you need and great
tech support, would you consider switching for an extra monthly fee
of:

	$5	___
	$10	___
	$20	___

If you found another ISP with the same service and support would you
switch if the monthly fee was

	$5 less	___
	$10 less	___

If you found another ISP with the inferior service and support would
you switch if the monthly fee was

	$5 less	___
	$10 less	___
 
 
Are you happy with the level of service you are getting at present?
		Yes__	No__

How often do you use technical support services?
How important is it to you?
Very important__		Relatively important__
Not important__		Never use it__


SECTION E

Which of the following payment structures do you like best?

__	No monthly fee, flat-rate payment per hour used.
__	Monthly charge with limited access.  Payment per extra hour
used.
__	Prepaid block of time.  For example: $100 for 100 hours
�on-line�,
	 can be credited by email or by phone as required.
__	Flat-rate, unlimited plan.

SECTION F:
Age___		Sex___		Profession_________

We would like to thank you very much for your assistance in completing
this survey.