🚀 go-pugleaf

Subject:	Re: How about some real NG help...a challenge
From:	nobotthis@aol.com (NoBotThis)
Date:	13 Feb 2000 14:24:10 GMT

In article <20000213031617.01125.00000821@ng-ba1.aol.com>,
eyescuqq@aol.com
(EyesCUQQ) writes:

>>I have put up with NG problems with AOL as long as I am going
>>to.
>>
>You should have had no problems in over a week now.  What's
>still going on?
>
>Carol
Hello Carol. I don't know what your *real* capacity is, with
relation to AOL .... however taking the chance that you may have
some communcation with someone of importance, I will presume
that perhaps a lucid obsevation, description and consequences of
the problem at hand,  may attract some attention.

I've been lurking in this NG for about 3 weeks now. I have also
placed telephone calls to AOL Technical assistance on 3
different occasions. The techs don't even know how to use a
newgroup, much less tell some one how to correct a problem such
as we are having. The shift supervisors don't know any more then
the techs. I've tried to E-mail the news master twice, and have
yet to receive a reply or even an acknowledgement. I sent an E-
mail to on line tech assistance and received a "canned" reply
that did not address my specific problem but just generally
appoligized for "the problem" I was having and said that it was
being worked on and would be" corrected as soon as possible". An
E-mail to Steve Chase got approximately the same response.
Telephone calls to the executive offices in Virginia could not
find anyone there who had any information, direction or
assitance with regard to newgroups nor any acknowledgment that
any one even *knew* that a problem existed.

I consider that as having exhausted every avenue of seeking help
by a user of AOL's services.

You say that I should not be having any problems at this point.
Well ...... let me say that I've been participating in Usenet
newgroups on AOL for about 2 years. During that time there were
a couple of times that the postings didn't come through for a
day or so. BUT ..... Starting at the end of January of 2000, and
continuing today, I get about 2 to 5 posts a day out of about 30
to 50 that are actually being made. I am using RemarQ.com which
is a website newsreader. I am getting all of the posts that are
being made to my newsgroups that AOL is not picking up. So that
eliminates the possibility that it is *NOT* AOL's problem.  And
do you know what? RemarQ.com is a much better newsreader then
AOL's. So I can, in fact,  say *thank you* to AOL, for making me
look else where and being able to find a better reader.  And do
you want to know something else? Instead of having my newsgroups
auto downloaded, now I stay on line for about an hour or more
longer each day reading my newsgroups. Happily taking up
bandwidth that I'm sure AOL would like to use elsewhere. But
alas, the joy of that runs thin and I am presently on the
lookout for another ISP. So ..... all in all, I really must say
thank you to AOL for making me realize that there are better
services, available.

Please convey my profound appreciation. I'll bet there are very
few businesses in the world that provide their custromers with
so many reasons and incentives to use the competition. I'm sure
that the utimate goal of all AOL users being under 12 years old,
will soon be realized.

Incompetence has it's rewards.


Please note that I tried to send this message twice via AOL and
then had to resort to sending it via RemarQ.




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