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Article #122Ticket ACOnet.980625.1900 CLOSE: 980630.1800 SW tests FINISHED
From: Christian Panigl, ACOnet/UniVie
Date: Wed, 01 Jul 1998 00:00
Date: Wed, 01 Jul 1998 00:00
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Ticket Number: ACOnet.980625.1900 Ticket Status: CLOSE
Ticket Type: SCHEDULED Ticket Source: ACOnet
Ticket Scope: Router Site/Line: Service.ACO.net
Ticket Owner: Christian Panigl Problem Fixer: VUCC/ACOnet/Cisco
Ticket Opened: 980625.1900 Problem Starts: 30-JUN-1998 18:00 MET-DST
Scheduled End: 30-JUN-1998 21:00 MET-DST
Closed: 980701.0830 Ended: 30-JUN-1998 23:35 MET-DST
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Close.980701.0830:
Problem did not show up in exactly the same shape as in April,
however, finally ~23:30 the system 11.2(12)P was "reloaded by bus
error". Cisco engineer is now working on the stack trace. Router
is now running 11.2(11)P again which was previously running stable
for more than 2 months.
Problem Description:
In late April we have reported a problem with 11.2(12)P on a
C4700/ATM/FE/6E configuration (Service.ACO.net) and stepped back to
11.2(11)P. Because Cisco engineering was not yet able to reproduce
the problem in their lab we offered them to try it "real-time" again
on Tuesday, 30.6.98
Affected: After reload to 11.2(12)P the router is expected to
misbehave and probably even crash. Therefore in the given
timeframe all Services behind "Service.ACO.net" might be
degraded, specifically Newsfeeds, access to
ns2.univie.ac.at and some WEB pages (aco.net, nic.at, vix.at ...)
Actions: Reload to 11.2(12)P and wait for problems/crash.
Reload to known stable 11.2(11)P afterwards.
Time to fix: scheduled 3h max
actually it took 5:30 until system crashed
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Technical Details
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X-Google-Language: ENGLISH,ASCII-7-bit X-Google-Thread: 103637,acdeb4515f3af0b,start X-Google-Attributes: gid103637,public From: panigl@cc.univie.ac.at (Christian Panigl, ACOnet/UniVie) Subject: Ticket ACOnet.980625.1900 CLOSE: 980630.1800 SW tests FINISHED Date: 1998/07/01 Message-ID: <009C8857.2F7471D2.4@cc.univie.ac.at> X-Deja-AN: 367678416 Sender: daemon@newsfeed03.univie.ac.at Reply-To: helpdesk@aco.net, panigl@cc.univie.ac.at Organization: Vienna University Computer Center: Mail/News-Gateway Newsgroups: at.network.aconet