🚀 go-pugleaf

OBJECTIVE

A Professional position applying my expertise in Organizing/Improving 
Operations and Solutions Engineering, making Technology and Software aid 
people in reaching goals, flexibly minimizing needs for manual effort 
while increasing effectiveness, in order to:

* increase communications clarity throughout organizations, between 
departments and with customers/clients by means of computer systems 
development and refinement of business application interfaces
* solve complex engineering, simulation, logical, and 
resource-allocation challenges and acquire specialized technical knowledge
* increase individual productivity by applying software to maximize 
functionality and support business process objectives
* solve process-design shortcomings, by researching existing production, 
using customized interface-methods and timings as necessary to 
streamline operations


QUALIFICATIONS


Solutions Development
Technical Analysis
Vision/Conceptualization
Strategic Development
Troubleshooting
Planning
Research and Design
Production Monitoring
Feasibility Studies
Mentoring/Training
Process Modeling
Product Development
Software Customization
IT Process Development
Requirements Analysis
	
EXPERIENCE

various assignments via SyApps- Atlanta GA(AT&T), Reston VA(Time 
Warner Cable)	6/2010�present
Senior Consultant
Studied Convergent Mediation Solution (OPENET Fusionworks); Studied 
proprietary language aimed at improving computing-resource allocations & 
describing Business Rules, to alter provider-network behavior.

AMDOCS, Atlanta, GA		11/2008�6/2009
Sr. SME, Batch Execution and Monitoring
Effectively initiated and monitored Main Billing Cycles for T-Mobile; 
Monitored billing jobs & daemons, initiation-to-completion; Processed 
problem payment-files; Coordinated with vendors, Operations Team, and 
colleagues to apply complex workarounds and repair alarm conditions; 
Utilized unix connections to diagnose system response, report status, 
and apply fixes; Developed and published automated emails providing 
current system-status information; Applied load-balancing strategies 
across billing servers; Identified and provided risk-assessments of 
automation opportunities; Utilized automated Remedy system for problem 
assignment and resolution.

T-MOBILE USA, Atlanta, GA		6/2008�11/2008
Analyst 2, � EBCC/PASA, �Floater Talent�
Automated the periodic Collection and Reporting of Billing Cycle 
Statistics for all Main cycles; Automated periodic Billing-reject status 
reports.

T-MOBILE USA, Atlanta, GA		3/2007�6/2008
Analyst 2, Applications Support - EBCC
Effectively diagnosed exceptional billing conditions in the T-Mobile 
billing system; applied proper UNIX or PL/SQL solutions, customizing as 
necessary; executed jobs from map to complete billing of rejects; 
confirmed billing-cycles; transmitted files to print-vendor; ran 3X 
weekly reject-status reports; reported completion of cycles to data 
warehousing; customized PL/SQL for more flexible use; conducted 
appropriate table and process research.

T-MOBILE USA, Atlanta, GA		12/2005�3/2007
Analyst 2, Applications Support - BCM
Effectively developed and integrated UNIX scripts and SQL queries to 
ensure proper account-selections from Oracle production database; 
analyzed and decomposed file formats and content-requirements for 
inclusion in production environments; discovered and mitigated software 
limitations by new development; prioritized needs for new solutions; 
maximized strategic outcomes during automation, increasing capabilities; 
communicated new usage-instructions and functionality to affected 
groups; diagnosed, solved, reported feedback on problem issues using 
automated Remedy system; rotation of 24X7 On-Call responsibilities.

LUCENT TECHNOLOGIES/AT&T NETWORK SYSTEMS, Atlanta, GA	        1986�2003
Technical Staff
Implemented central-office networks and hardware to ISO9000 
documentation; designed Product satisfying customer requirements, within 
engineering constraints; resolved complex issues with competing 
objectives; configured digital communications resources (HW/SW) by using 
and writing software tools; remotely supported craft resources; 
wrote/maintained engineering specifications; tracked HW/SW 
configurations; compiled history of hardware development at site 
locations; mentored and trained junior staff; performed site surveys.
EDUCATION and PROFESSIONAL DEVELOPMENT

Bachelor of Science Degree in Mathematics and Computer Science from 
Georgia Southern University

Received AT&T Engineering Achievement Award

Master�s Certification in Project Management from Stevens Institute of 
Technology

Technical Background
Platforms: Windows, UNIX, Linux
Tools:  Word, Excel, Outlook, Access, Golden Retriever, IDE, X-desktops, 
vi, sed, awk, cron, glance, grep, Netscape, CAD, Remedy, etc.
Languages:  C, SQL, UNIX/Linux Shells, Perl, Legacy languages
(COBOL, FORTRAN, Pascal, etc.)


ACHIEVEMENTS

Organizing/Improving Operations

Automated periodic email providing diagnostics of current Usage moving 
into Billing.  Utilized system knowledge and contacts to determine 
appropriate measurement intervals; developed appropriate script of 
commands to gather & compare metrics over the interval; authored 
sequence of commands to publish the information to affected groups. 
Results: Improved planning capabilities (staffing and capacity), for 
closing billing cycles, increased awareness of links between Usage, 
Billing, and Quality Assurance throughout the Organization.

Developed UNIX script automation accessing multiple remote servers 
across network, gathering production-statistics.  Recognized opportunity 
to reduce manual effort; researched possible methods for data retrieval; 
parsed correct logging information and researched SQL to load metrics; 
transformed data-fields as necessary via coding manipulations; used UNIX 
tools in creative combinations to achieve goal. Results: Greatly reduced 
the need for manual statistics-gathering, while increasing accuracy, 
dependability, and delivery of this information for Main Cycle stats.

Developed UNIX script automation to create XML-formatted file ensuring 
proper account-management by the print vendor.  Recognized existing 
software & process limitations; consulted with users and management to 
understand and prioritize all needs; formulated strategy position 
advising leadership of software deficiencies and opportunities; analyzed 
and decomposed file contents and format; consolidated production methods 
to solve problems, remove manual intervention, add capacity, and remove 
design-imposed restrictions. Results: Improved billing cycle turn-times, 
increased accuracy of service, improved coordination/communication 
between departments, reduced manual effort (hence errors), fewer 
miscommunications to print vendor.

Automated manual operation transmitting files from Billing Operations to 
print vendor.  Recognized opportunity for standardizing operation; 
recognized need to improve clarity in communications; negotiated 
requirements for coding to solve issues efficiently; developed code to 
achieve goal of balanced improvement; performed exhaustive testing of 
code fragments to handle all cases; validated code and implemented 
solutions; performed follow-up and monitoring to assure metrics 
achieved. Results: Improved billing cycle turn-times, reduced 
re-transmissions, reduced manual effort (hence errors) by personnel, 
fewer miscommunications to Operations.

Automated manual operation reporting production statistics for AT&T 
Network Systems.  Recognized limitations of existing system of manual 
calculation and reporting; researched options available for automated 
solutions; conceptualized and prototyped ultimate solution; presented 
proposals to senior management and gained approval for implementation; 
monitored implementation, adjusting for successful roll out.  Results: 
New process increased speed and accuracy of metrics deliverables; 
processing time was reduced from two days to one hour.

Automated inventory control and asset information for key client, Bell 
South.  Recognized opportunity to upgrade existing process from manual 
system, and potential to reduce labor/time expenses; consulted with 
users to determine needs and set goals; defined and directed program 
requirements to satisfy established functionality; authored training 
manual for users and trained all staff; installed surveillance code 
monitoring usage and providing information for system self-improvement. 
  Results:  Automated system enabled engineers to reduce time spent on 
task from over two days to less than 30 minutes per project.

Created automated UNIX-based tool between departments facilitating 
better quality, speed, communication, & decision-support.  Recognized 
that existing process was error-prone and resource-expensive; recognized 
opportunity to develop program making operations faster and more 
efficient; interviewed users; documented requirements; researched 
feasibility; tested, coded and developed end to end solutions, 
considering all data-retention requirements.  Results: 
Time-of-operation reduction, from maximum of two days to 20 minutes, 
utilizing engineer�s time more efficiently; saving company money; 
reducing miscommunication and errors.

Reorganized interdepartmental communications by leveraging software 
development, increasing integration between hardware engineering and 
installation.  Standardized a communications channel's content; 
established goal of making interdepartmental communications more 
effective and explicit; conceived solutions that maximized existing 
computer systems; planned resources and developed, tested, and coded 
solutions; tightened the interdependence between disparate 
organizations.  Results:  This engineering tool enabled company to 
become more labor and time efficient, standardizing the text of an 
interdepartmental communications channel, while improving degree of 
quality and clarity.

Solutions Engineering

Reconciled conflicting organizational requirements that enabled Birch 
Telecom to maximize investments in new technology.  Recognized 
opportunities for growth with small telecommunications companies; 
communicated proposals to new customer; met with client company 
executives to develop project that would provide software that could 
meet unique needs of smaller business operation; coordinated 
construction of solutions process and tied together all elements of 
project for client.  Results:  Client was provided with capability to 
grow network capacity while paying for only those services utilized.

Translated customer requirements into specifications, supporting 
rollout, installation, and implementation of solutions.  Mentored and 
facilitated discussions with staff, regarding optimal network 
engineering.  Negotiated standards for new technologies, advising 
clients/customers on consequences of network strategies; negotiated 
schedule changes and additions to projects based on changing customer 
needs during project.  Results:  Customer networks were positioned for 
increased growth, market share; consultation maximized efficient use of 
resources and network availability.

Engineered and supported first office applications of new technology, 
from manufacture through rollout.  New products required support for 
compatibility to customer networks; mentored peers on engineering 
management techniques; coordinated with standards group to match lab 
work to needs of current customers; interfaced with research lab to 
convert products to actual working conditions; presented proposals to 
installation management team consolidating information.  Results: 
Company progresses with rollout of new technologies for client networks 
at faster rate; advancements were placed into public network, meeting 
accelerated testing schedules.

Reengineered and consolidated client network systems into next 
generation, more advanced systems, enabling client-companies to 
substantially increase business revenues.  Set goal of expanding 
client�s business opportunities; utilized introduction of new product to 
facilitate the strategic development of client business initiatives; met 
with client management team and engineers to provide consultation on 
optimal utilization of technology and installation resources.  Results: 
  Client�s profitability increased through reduction of maintenance 
costs and expansion of services.

Home Computing & Solar Energy Projects

Created MIDI files and printed music using open source Rosegarden 
software. Researched capabilities of software; Researched digital 
file-format requirements and standards; Located, loaded, and customized 
test-files; Authored and customized unique files to research software 
effects and audio results of composition; Researched Timing resolution 
and notation requirements of application. Utilized precision hearing and 
attention skills to detect nuances of vibration and adjust files 
accordingly. Results:  Acquired technical knowledge in the following 
spaces: MIDI file-format and timing resolution; Revisited and gained 
knowledge of music notation standards.

Created Musical Recording Database, automating audit of relations and 
data using MySQL, �OO Database� and UNIX open source. Researched 
capabilities of software; Researched data-normalization requirements; 
Created Tables and data-item requirements to reflect information-needs. 
Results:  Acquired additional practical knowledge with databases and 
information-encoding, Revealed information previously hidden in the 
data, Provided ability to conceive and answer future questions

Automated Home electrical outlets with X10 products, coded 
computer-control using open source software. Recognized opportunities to 
gain efficiency, economy, security, and convenience; Obtained and 
installed software; Migrated software configurations across networked 
machines; Planned schedule, created files to control schedule; Maintain 
files, evolving schedules as needed; Results:  Convenience-gains 
recognized immediately; Economic gains realized via lessened billing 
variation.

Built and Maintain home computer network consisting of multi-OS clients 
with varied hardware.  Researched and Recognized needs and opportunities 
to gain independence from proprietary code, viruses, and undesired 
updates; Sized and Allocated hardware and network connections to 
client-machines; Maintain individual open-source software configurations 
on all Ubuntu 10.04 clients; Grow and reconfigure hardware on 
heterogeneous machines, Configure clients to process work-units for 
multiple BOINC projects. Results:  Network recognized as a �most active 
volunteer� by worldwide net-computing BOINC Project; Network 
availability maximized.

Designed and fabricated prototype Parabolic Solar water heater as 
proof-of-concept. Researched requirements for construction, aligning 
them to feasible design alternatives; Designed heater using open-source 
CAD software; Predicted yields by varying design parameters; Created and 
Imported parabolic dimensions using separate software package; Created 
scaled templates for printing and cutting parts; Results:  Concept 
proved, water heats to 180�F, in 10' length of heat-exchanger, within 
design specifications (~1350Watt+ ~500Watt preheater), Acquired 
technical knowledge with open-source CAD and application of direct solar 
radiation.

Designed, fabricated, and installed solar/battery electrical systems for 
residential auxiliary buildings not serviced by power grid.  Researched 
design parameters of components; Sized systems to application. Results: 
  Acquired technical knowledge in the following spaces: photo-voltaic, 
battery construction/chemistry, low-voltage electrical and physical 
principles.

Installed configuration of legacy software and hardware to restore old 
data from tape. Researched possible alternatives to access legacy media; 
Tested feasibility of installing legacy OS on given hardware; Installed 
appropriate legacy OS to control hardware; Rewired computer to support 
necessary peripherals; Executed legacy software for restoration; 
Results:  Data files successfully retrieved and saved onto modern media.

Tracked and Modeled investment account to provide decision support. 
Recognized need to monitor performance; Researched open-source tools and 
options available; Researched available performance metrics; Designed 
and implemented spreadsheet and charting tools. Results:  Provided 
strategic information for trend analysis and performance monitoring, 
supporting risk tolerance.