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Cox Communications
Wireless Prod. Supt. Coord.

OKLAHOMA CITY, OK

Salary: $0 - 0 / 
Job Type: Full Time
Category: General Admin/Management

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Job Functions: Customer service & support - Description: SUMMARY 
OF POSITION:  Establish and support a successful on-going working 
relationship between the Oklahoma City Wireless Center of 
Excellence (C.o.E.), the wireless services organization 
(Corporate and System), as well as each System for which wireless 
service is launched and core products are served. This position 
is to ensure that world class service is delivered.  POSITION 
RESPONSIBILITIES:  ?Coordinate all customer care activities for 
wireless launches. This will include, but not be limited to: 
identification of training needs and coordination of training 
materials and resources required, ensuring ICOMS and Premiere 
connectivity is in place and the training slice is available and 
meets the Wireless C.o.E. requirements, and identifying and 
addressing operational issues related to this new product. 
?Continual update and review of C.o.E. delivery of customer 
service via Quality Assurance processes. ?Provide local System 
Updates to the C.o.E. as needed, including collateral materials, 
customer projections, etc. for both Cox and wireless products and 
services. ?Analysis and tracking of C.o.E. activity as it relates 
to call volume, trouble call escalation, and warm connects to the 
local Systems?. ?Ensure Cox quality customer care standards are 
met, which require monitoring and telephony accessibility. 
?Coordinate and resolve issues related to daily business 
practices between the C.o.E. and the local Systems. ?Coordinate 
communications and updates within the local Systems as to the 
C.o.E. activities. ?Continual analysis of local competition as it 
relates to Telephony ?like products and offerings?.  
?Weekly/monthly reporting of wireless activities to the System 
Management Team?s, as well as the Corporate Wireless Care Team.  
QUALIFICATIONS:  ?Bachelor?s degree, Business or equivalent 
in-depth work experience. ?2-3 years customer service supervisory 
experience. ?Highly proficient with use of electronic spreadsheet 
and database software in Windows environment. ?Knowledge of data 
processing principles and techniques, expertise of the billing 
systems, both ICOMS and Premiere preferred. ?Excellent verbal and 
written communication skills, with demonstrated proficiency in 
oral presentations and training. ?Strong organizational and 
leadership skills. ?Knowledge of phone traffic management. ?Must 
be able to travel as the business needs dictate, and often on 
short notice. ?Ability to frequently speak and hear detailed or 
important information and/or instruction. ?Ability to frequently 
use repetitive motions of the wrist, hands or fingers. ?Work 
requires visual acuity in order to prepare an analyze data at a 
distance close to the eye.  NoneCompany Profile: Cox 
Communications Inc. is a multi-service broadband communications 
company with approximately 6.6 million total customers, including 
approximately 6.3 million basic cable subscribers. The nation's 
third-largest cable television provider, Cox offers both analog 
cable television under the Cox Cable brand as well as advanced 
digital video service under the Cox Digital Cable brand. Cox 
provides an array of other communications and entertainment 
services, including local and long-distance telephone under the 
Cox Digital Telephone brand, high-speed In

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See Description

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Wireless Prod. Supt. Coord.

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Contact Information
  Cox Communications
  Reference Num: 579015 (include when applying)

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