🚀 go-pugleaf

I would just like to let everyone know what a terrible service I have
received from Comet (UK).

After spending over =A32500 there when our burglary insurance came
through, they still didn't seem to want to service me. After a couple of
weeks after receiving our new video recorder, it chewed up 3 of my sons
disney tapes and refused to work. I took it back and they kept it for
several weeks before it was returned. I couldn't claim for the tapes in
store, but had to write several letters to customer service (who
repeatedly failed to acknowledge my complaint). Eventually, and after
several letters and phone calls, they refunded the tapes.

A short time afterwards, I used my Camcorder for the first time. I
charged the battery overnight as told (it was my third camcorder, so I
knew what I was doing). Each time I switched it on, the battery
indicator flashed and it shut down. I took it back, where the staff
suggested it was my fault for not charging it properly (which was
complete rubbish). My sons 3rd birthday was in 6 weeks, and I mentioned
this to the staff, who assured me it would be back in 2-3 weeks max.
After 5 weeks I started calling the store frantically, and was told that
it would not be fixed in time, I asked if they could give me a loan
camcorder for that day, but no, that wasn't policy.

I then contacted customer service again, and repeated the tale. No, they
said, it wasn't policy, if I had an issue with this I should contact
their chairman. I wrote to him, and after a week or so received a reply
from customer services which stated that I shouldn't expect anything
more, as they had previously refunded me for the tapes. As far as I'm
concerned this beared no reflection on this complaint, and the service
that I received was appalling.

I wasn't called for another 5 weeks to tell me that the camcorder was
fixed. My sons birthday was missed. There are only a couple of
occassions a year that are really special, and this was one of them.Its
the first product that I have ever purchased that has failed to work for
over 2.5 months after purchase. =


I think Comet are crap, and I shall make a point of telling everyone
that I can. =


Do I sound bitter and twisted? I am as far as Comet are concerned.