🚀 go-pugleaf

ramonre@sydney.DIALix.oz.au (Ramon Re) wrote:

>When Optus first came out, I was relieved that there was another company 
>to compete with the monopoly now known as Telstra. Up until then the 
>service provided by "Telstra" (pre-lyptic use of the name) was 
>disastrous. People had to wait ages for phones or equipment, or even 
>repairs, in many areas. I know, I used to work for them.

>So I marked the card "Optus" and sat back and waited for them to connect 
>me so I could use them long distance without having to dial the prefix. 
>I'm still waiting. Every month or so I rang them again, and the answer 
>was still the same "Good heavens, sir! You're STILL not connected? I'll 
>get onto it straight away! You'll be connected in no time, now. I'll see 
>to it myself!"

>Sometimes they would send out another form for me to fill out, which I 
>always did, but it didn't make any difference - I'm still not connected. 
>A few months ago I finally gave up, and quit trying. I was standing up 
>for a principle - because Telstra on their own had been a terrible 
>service, the presence of Optus got them working again, and I wanted to 
>support Optus for that reason. (I don't really mind the overhead cables - 
>they're an eyesore, but it's cheaper and therefore keeps prices down).

>It made me think though - if Optus can't even connect up a potential 
>customer (I always pay my bills on time, have an excellent credit rating, 
>and have no debts), then how do they fix things when they get complaints. 
>Do they treat them with nice words and fine promises but no action, like 
>they treated me?

>Anyone out there with any opinions about them?

Yes, we're very pleased, our overseas calls are much cheaper than they
used to be. Long may they continue in business. Their people are so
much more helpful and friendly than the other lot!

We also had the problem you discuss about not being changed over to
Optus. It turned out that it was a problem with the other lot
(Telstra) be remiss, we just had to keep plugging at Optus to check.
Then as soon as the change had been made Telstra sent a special offer
to change back!!!

Mayling
==================
Mayling Hargreaves
Sydney, Australia
harburg@ozemail.com.au