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Article #53887

Counterpoint: Lexmark's lack of technical support

#53887
From: Mike Battersby
Date: Sat, 13 Dec 1997 00:00
31 lines
2298 bytes
In article <34922FD6.568677B3@cqu.edu.au>, Ralph Pengelly wrote:
>A warning for the unwary:
>Three weeks ago, I purchased a printer (Color Jetprinter 1020) made by
>Lexmark. It is a very good printer (in Windows). Like many hardware
>	[etc]
>I suggest to anyone contemplating purchasing a Lexmark printer, don't.

Our office has a Lexmark laser printer, and I have to say we've had
nothing but the best technical, pre and post-sales support from Lexmark.
Not only were they prompt, but out of all of the printer manufacturers
we dealt with, their technical people had the most clues (particularly
about networking, and interoperation with different operating systems).
Plus their printer was head and shoulders above the competition (for
example, the Epson laser, when you were printing in duplex mode, would
print separate print jobs on both sides of the same piece of paper).

>If anyone has any ideas about how to easily reverse engineer the codes,
>please let me know. I can easily get some of the codes, but making a
>one-to-one match between codes and printer operations is extremely
>difficult.

If I recall correctly, the Lexmark inkjet printers are all GDI, and are
only ever likely to work under windows (how did you think they were so
cheap?).  Better advice would be: don't buy GDI printers.

 - Mike

-- 
|   Mike Battersby                        |   mike@starbug.bofh.asn.au        |
|   http://www.deakin.edu.au/~mib/        |   mib@deakin.edu.au               |
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From: mib@deakin.edu.au (Mike Battersby)
Subject: Counterpoint: Lexmark's lack of technical support
Date: 1997/12/13
Message-ID: <slrn694fum.suu.mib@earth.its.deakin.edu.au>
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References: <34922FD6.568677B3@cqu.edu.au>
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Organization: Deakin University
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Newsgroups: aus.computers.linux,comp.os.linux.misc,comp.os.linux.hardware,alt.os.linux