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Article #53895

Re: Lexmark's lack of technical support

#53895
From: Terrence Brannon
Date: Sat, 13 Dec 1997 00:00
37 lines
2600 bytes
I fully concur.

Ralph Pengelly <r.pengelly@cqu.edu.au> writes:

: 
: A warning for the unwary:
: Three weeks ago, I purchased a printer (Color Jetprinter 1020) made by
: Lexmark. It is a very good printer (in Windows). Like many hardware
: vendors, Lexmark do not support Linux use of their equipment. This was
: only to be expected. This machine came without a printed manual, and the
: online documentation lacked control codes, so I sent an email message to
: their "technical support" people requesting the control codes for the
: 1020. After two weeks of correspondence, and numerous requests, I have
: not received the required codes. I have, however, received a great deal
: of useless (even misleading) advice, which was wholely unsolicited. Four
: days ago, Lexmark's technical support handed me over to "Product
: Development" who, I was told, would be in touch "very soon". Since then,
: despite prompting, I have received not a word from Lexmark.
: 
: I suggest to anyone contemplating purchasing a Lexmark printer, don't.
: If anyone has any ideas about how to easily reverse engineer the codes,
: please let me know. I can easily get some of the codes, but making a
: one-to-one match between codes and printer operations is extremely
: difficult.
: 
: P.S. The opinions expressed herein are mine and do not reflect those of
: any organisation with which I am associated.
: -- 
: ************************************************************************
: * Ralph Pengelly, Tutor/Lecturer CQU Bundaberg <r.pengelly@cqu.edu.au> *
: * http://musgrave.cqu.edu.au/staffold/ralphp/                          *
: ************************************************************************

-- 
  Terrence Brannon * brannon@surf.usc.edu * http://quake.usc.edu/~brannon
     USC, HNB, 3614 Way, Los Angeles, CA 90089-2520 * (213) 740-3397
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From: Terrence Brannon <brannon@surf.usc.edu>
Subject: Re: Lexmark's lack of technical support
Date: 1997/12/13
Message-ID: <lbra7hxof6.fsf@surf.usc.edu>
X-Deja-AN: 297850574
References: <34922FD6.568677B3@cqu.edu.au>
Organization: Laboratory for Neural Computation
Newsgroups: aus.computers.linux,comp.os.linux.misc,comp.os.linux.hardware,alt.os.linux