🚀 go-pugleaf

   Ha ha. Yeah. NEVER buy a pre-made PC. It will never be what YOU need,  
but I can guarantee one thing. It will pretty much ALWAYS BE JUNK.
   My Sympathy goes out to you.
     Take care, and God Bless.


On Sat, 17 Apr 2010 14:36:51 +1000, Peter D. <p13@g-node.com.au> wrote:

> on Sat, 10 Apr 2010 05:47 am
> in the Usenet newsgroup aus.computers.linux
> Benji Z-Man wrote:
>
>> On 02/01/10 22:36, Peter D. wrote:
>>> Hi,
>>>
>>> A few years ago there was a fuss about getting a refund for an
>>> an unwanted operating system that was bundles with a PC.
>>>
>>> What was the outcome of that?  What is the correct procedure
>>> if you live in Australia?  How much can you get back, from
>>> whom?
>>
>> Step 1) Don't buy premade systems from the factory
>> (acer/gateway/dell/hp/nec/etc) if you can avoid it. Computer retailers
>> and repair premises will almost always produce better-quality machines
>> from the parts they put together, plus it's nice to be able to have your
>> own preferences assembled. One of those things is the choice of getting
>> Windows or not. Just be careful to screen your retailers for idiots and
>> ripoff merchants - though it's easier to do than for corporate
>> manufacturers.
>>
>> Step 2) If you must purchase a premade factory system, talk to the
>> retailer selling them, and see if you can have windows removed from the
>> bundle. If not, shop around.
>>
>> Step 3) If no-one within reasonable range is available to do it, or if
>> you have already purchased the system then call the manufacturer to ask
>> for their appropriate sales department. As advised elsewhere, be
>> prepared to be put on hold plenty, and to get plenty of people who don't
>> know where to send you. Keep in mind "then who should I speak to" is the
>> mainstay of phone-sales-rep-hell-survival.
>>
>> Step 4) If you're lucky, you've been put through to a supervisor or
>> manager who can offer you a refund. If you're unlucky, the supervisor or
>> manager will try to tell you that you cannot return a product to them
>> (illegal in Australia under retail laws; NGID here, use austlii if you
>> need to research this). If you're real unlucky, you'll get one of their
>> legal team who will then proceed to try to convince you that the EULA is
>> watertight, that they do not need to reimburse you your purchase price
>> because they have done nothing wrong and have not supplied you with a
>> faulty product, and that they do not need to reimburse you for varying
>> other different reasons.
>>
>> ^ I got them first go >_< Spent the next four hours in a debate with
>> them, while rapidly browsing through austlii to figure out wtf he was
>> saying. In the end, he was beaten into a reluctant agreement with me,
>> and then I was passed to a supervisor for refund.
>>
>> Step 5) Hope that they send you the damn refund as opposed to trying to
>> be idiots.
>>
>> ===
>>
>> NB: This is my own experience, from seeking a refund for a redundant
>> copy of Windows that came with an Acer I had the misfortune to get hold
>> of. Ironically it went very similar when seeking a replacement CD-Key
>> for my old Windows 98 that got waterdamaged. Apparently I was trying to
>> get a CD-Key for a pirated '98 - despite having proof of purchase, and
>> despite that it was in 2007 that I wanted to get the CD-Key replaced. If
>> I was going to try to be a smartassed pirate, wouldn't I want to call in
>> about a more up-to-date OS?
>>
>> Anyway, this just out there to show that there's more than what is on
>> the tuxmobil.org site for refunds out there.
>
> Thanks.
>
> I was specifically looking for a small form factor computer for a
> TV tuner / personal digital video recorder - which tends to lead
> to the prepackaged machines.
>
> What does NGID mean?
>


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