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Article #564

Re: [Srk_specials] Sun's new patch policy for Solaris 10 'software updates'!

#564
From: Gary R. Schmidt
Date: Mon, 05 Dec 2005 14:24
31 lines
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Craig,
You do know that all patches will be integrated into the update releases 
of Solaris, don't you?  I don't mean Solaris Express, although 
presumably they will show up there, I mean Solaris 10 xx/yy.

And about businesses being turned off - small businesses are usually 
only concerned with security fixes, which are still free.

Large businesses, on the other hand, tend not to patch machines, 
particularly production machines as they cannot afford the downtime.

It sounds ridiculous, but it is true.  A couple of years ago a product I 
was involved with was showing problems on the production servers at 
Coles-Myer (they happened to be HP PA-RISC Superdomes, but that's not 
important) and we went looking for causes.  The machines had not been 
patched since installation some years previously!  (The problem turned 
out to have nothing to do with the patch levels, it was a case of asking 
them, "Are you doing anything different on the production boxes?" 
Receiving the answer, "No."  Going on site, and watching them do 
something that they had _never_ done on the test systems.  Remember the 
basic tenet of support: "Not only are the customers dumber than dog 
shit, they lie too."

	Cheers,
		Gary	B-)

-- 
______________________________________________________________________________
Armful of chairs: Something some people would not know
                   whether you were up them with or not
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From: "Gary R. Schmidt" <grschmidt@acm.org>
Newsgroups: aus.computers.sun
Subject: Re: [Srk_specials] Sun's new patch policy for Solaris 10 'software
   updates'!
Date: Tue, 06 Dec 2005 01:24:58 +1100
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