🚀 go-pugleaf

We purchased an investment property with the aid of a loan through
NRMA/HSBC and have now paid it off. Paid off in advance.

We were advised that at anytime we wanted, that we could borrow back funds
to the value of the original loan. The idea being that this is a strata
investment property, repainting, new kitchen, new bathroom, etc would be
necessary.

But, now that we have started asking HSBC how we do this, we are getting
the run around. finally, we get told we need to convert our  "home loan"
to a "home equity" account and please send a letter. Sent.

Takes a week to work through their internal mail to get to the person that
it was adressed to and how fortunate that I rang because he had just
received it and had an enquiry. How long to process? "mumble, mumble,
snowed under funnily, etc, etc and no answer"

So, we need funds to repaint and we are fed up with HSBC.
Who do people recommend for this sort of equity account?

T.I.A.
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