🚀 go-pugleaf

I am currently in dispute with one of the major hire car companies
over damage to a vehicle that I hired that I am not responsible for
and want to discuss with them and the car manufacturer to problem that
arose with the car.

The problem is that despite the Hire car company being told in writing
that they are NOT authorised to use my credit card number to seek the
several hundred dollars they claim, they have fraudulently used my
credit card to take the money they claim (but I dispute).

My Credit card company is not being that helpful, but at least they
have put the claim on hold and asked for more info from the hire car
company.

What I want to know is what does the law say, I did not sign a credit
card authorisation for the $ (apart from the hire amount + a bond of
$100, they amount is many times this amount).

The company did not seek to contact me or to discuss the problem
despite my statements to them that I disputed the problem was my
fault.

At the least this company (and its one of the National ones - more
info on who, if they continue to be unethical and fraudulent) could
have contacted me to discuss the problem, they did not even tell me
anything until I got my Credit Card statement with a large bill taken
out.

Any information or other peoples experiences would be very much
appreciated.

Thanks

Mike