🚀 go-pugleaf

Coles Myer has yet again shown why it has such a poor reputation.

Recently Coles have had a few promotions where every 5th can of pal dog
food you buy is free as long as you bring along the promotional leaflet
they have sitting next to the cans. Simple right ?

The first time I used this deal they scanned the leaflet and I was
charged about $9.00 for 8kg of dry dog food when i should have been
charged about $5.00 for 4 cans of 700g pal. Normally i don't check but
on this occasion I was surprised abou the size of my bill.

 It was hardly worth complaining about and I wasn't sure it was
provable. Lets face it it is a little embarrasing but I was pissed off
so on my next shopping trip i complained and sure enough their computer
system had it marked incorrectly. Who knows how many unsuspecting
shoppers they had ripped off. They admitted their mistake and offered to
refund the difference. After this ordeal there was no way I was going to
settle for that so I told them that according to the supermarket retail
scanning code of conduct or whatever it is called if you are overcharged
for an item then you get it free. After some hesitation and the calling
of the manager they unhappily agreed. Well i was overall $5 better off
which isnt much but at least I wasn't annoyed any more.I bet they didn't
change the price code though.

The story goes on.

A few weeks later They had another promotion going where every 5th 1.2
kg of pal was free. Normally my dog gets chum or something cheaper but
hell I thought id spoil the mutt so i tried out the deal. Sure enough
coles myer stuffed up again. This time not by much and I checked before
I packed my car. I poliely abused the poor little administrator and
reminded them how they stuffed me around before and sure enough I was
another $ 8.88 in pocket. I bet they havn't fixed up the pricing yet
again so anyone else who is being ripped off can get the items free if
they can be bothered.

I post this to let people know that occassionaly the law does work in
favour of the individual against the corporate giant. Make the bastards
pay.

I possted this to aus.invest as coles myer is a large listed company and
this is yet another example of how inefficient it is. No wonder i sold
my shares in them even with their discount card bonuses.

David

ps if they wont refund your money then they will breach the code of
conduct they have signed. I am not sure what recourse you have from
there.
Post the info on the net and embarrass the useless buggers