🚀 go-pugleaf

Has anyone had a bad experience with Slazenger sports shoes?  I bought a 
pair of cross trainers at a market in Melbourne on a trip in Nov last year.
Within a few weeks the lining had been ripped by my toes (this was possibly`
long toe nails but surely this should be designed against); the souls had 
begun to break up;  when I pulled the soul of the right one out to replace
it with some from an old pair of Tigers I discovered the criss-cross rubber
supports under the heel had collapsed on the right shoe.  It was largely
unusable.

So I wrote to the general manager of Pacific Dunlop, Mr Ross Taylor, telling
him my tale of woe.  I even sent him the right shoe to show what I was 
complaining about.  As I had bought the shoes at a market I thought they 
might have been illegal immitations since they also had a Made in Vietnam
tag in them.  That in itself was disappointing as I assumed I was 
supporting local industry by buying what I thought were Aussie made shoes.
I drew his attention to the poor quality of the shoes if they had been
made by Pacific Dunlop Australasia;  If not, then I pointed out they had
a problem with fakes coming into the country.  (I've since seen them at
$49.95 in a shoe shop, I paid $55, more fool me.  So they are the genuine
product also made in Vietnam)

And I waited...and I waited...four weeks I waited, no reply.  I wrote again
still in polite terms saying I realized he was a busy executive but could 
he find 5 minutes to reply to a disappointed customer.  If there was nothing
he could do since the shoe was a fake could he at least return the shoe
so I could get a little wear out of it?

And I waited...and I waited...and still I am waiting about 8 weeks from 
when I last wrote.  I have a single shoe and I'm very pissed off.  If this
is how Pacific Dunlop treats it's customers heaven help them.  I for one
will never buy a product of their's again.  They obviously have little 
quality control or regard for their customers.

I will be forwarding a copy of this post to him to show him that nowadays
via the net Australians can voice their opinions about shoddy treatment from 
arrogant companies and have them heard by a wide audience.

regards

Tosca
-- 
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 Crispin Russell ================================ NET: tosca@cs.adfa.oz.au 
 Dep't of Computer Science ========================= phone: +61 6 268 8155
 Aust. Defence Force Academy ======================= fax  : +61 6 268 8581 
 Campbell ACT 2600, AUSTRALIA ============================================
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