🚀 go-pugleaf

In article <487173$1d8@kryten.it.com.au>, andrew@kryten.it.com.au (Andrew
Howell) wrote:

>Michael O'Reilly (michael@metal.iinet.net.au) wrote:
>: >>>>> "Toivo" == Toivo Pedaste <toivo@ucs.uwa.edu.au> writes:
>: 
>: > The WA link has losses of about 30% to 40% during the busy half of
>: > they. This falls outside the bounds of acceptable.
>: 
>: Too right. :(
>: 
>: I'm seeing around 19% in the morning (iinet.gw.au --> archie.au),
>: rising to silly heights in the afternoon/evening.
>: 
>
>Try 50% packet loss right now :(
>
>From Telstra's Service Agreement:
>
>2.5 If the average weekly Network Performance Level drops below the level
>    indicates in the Schedule at the Telstra Internet Point of Presence
>    where the Customer Premises or Nominated Users Premises are connected,
>    Telstra will rebate to the Customer an amount equal to the Minimum
>    Access Charge for the Internet Service provided to the relevant
>    Customer Premises or Nominated User Premises over the
>    period.
>
>
>Does this mean Telstra owes everyone in WA they service money? :)
>

(I started this little thread several days back.)

By now, I've *personally* wasted in excess of 2.5 EFT days working around
this problem.  (Not to mention spent an unknown sum on a 5.5 hour modem
call to our Brisbane office this afternoon. We've also had to resort to
asking the Director of the Australian Geodynamics CRC to hand carry a
laptop to Melbourne, merely to guarantee that some data will arrive there
in time for a meeting tomorrow.)

My patience and sense of humour have long since evaporated on this topic. 

I imagine that similar stories to this must be rife among others needing
to communicate to/from W.A.

The aggregate cost to the community must be in the tens of thousands of
dollars by now.  Perhaps more.

Hello, Telstra. Anybody listening?

Hmmmmmmm. 

(Oh, yes. Once again, I'm speaking purely in a personal capacity here, and
not in any fashion speaking for the CSIRO.  However, the CSIRO-WAN meeting
is in a few short days...)

-- 
Dr. Frank Horowitz;  Principal Research Scientist;   frank@ned.dem.csiro.au
CSIRO-Exploration & Mining, PO Box 437, Nedlands, WA 6009,        AUSTRALIA
Tel. (09)389-8421 (Int'l +61 9 389 8421), FAX (09)389-1906 (+61 9 389 1906)