🚀 go-pugleaf

In article <DKAv0o.DAv@gumleaf.apana.org.au> mike@gumleaf.apana.org.au (Michael Talbot-Wilson) writes:
>>> Telstra, however, now have a huge job to do trying to restore faith
>>> in the people who were initially affected by Telstra's letter.
>>
>>Indeed.  I look forward to the day when I can cheerfully call them up
>>to tell them that they'll never have me as a customer of any kind ever
>>again.
>>
>>Vive l'Optus!
> 
> I guess there is no guarantee that Optus will be significantly more
> benign, except that they do not have a history that has entrenched the
> insolence of office.  But nor have they built up a huge ledger balance
> of customer hatred.  I expect that all of Telstra's customers will
> vanish on Day 1 of Optus local service, and I hope Optus will be
> sensible enough to keep them.  Of course, the behaviour of Telstra
> will start to change a few months beforehand.  Remember to maintain
> your rage.

Unfortunately, a lot of people will not change because they are, believe it
of not, *frightened*!!! I have no idea why. But that was precisely the
reason why some of the people I talked to refused to go to Optus long
distance.  The _feeling_ I got from these people was "better the terrible
service/rude operators/misinformed information givers you know". Most had
suffered at the hands of telescum mismanagement, but they refused to
change. Go figure.


 
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Internet: pbailey@iccu6.ipswich.gil.com.au   Fidonet: 3:640/281.3

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