🚀 go-pugleaf

"Tony Gatt" <baulko@optushome.no.spam.com.au> writes:

>"C. Dewick" <craigd@lios.apana.org.au> wrote in message
>news:der0e1$7b4$3@yoda.apana.org.au...
>> "mindesign" <seriph_I_SAID_NO_BLOODY_SPAM@consultant.com> writes:
>>
>> Tom's Discounts (formerly run by the late Tom Fischer) at West Ryde.

>I went to Toms on Thursday afternoon after work. When I entered the store I
>said hello to the person behind the counter. He looked at me, then looked
>down again. All I needed was some styrene. When I found the sheets, there
>were only 3 thicknesses, none of these were sizes I wanted. When I went back
>to ask questions, the person was not there. I looked around several times
>and when I saw him and tried to get his attention, there was no response. At
>that point, I decided to leave. Politely I said goodbye on my exit, and
>again, no response. - I can now see why such a hobby shop with a great range
>of stock is closed at 5pm on late night shopping day!

>> Berg's Hobbies at Parramatta.

>This was my next stop. When I walked in the door, the proprietor was having
>a conversation with a customer. He excused himself from the customer and
>greeted me! I found the styrene sheets (in all sizes ranging in .005
>increments), and went back to the counter. Again, he excused himself from
>his conversation and served me promptly. I had need to go back on Saturday
>and recieved the same customer service experience. Parramatta might be a dog
>of a place to park/travel to, but worth the service.

The folks at Berg's are top-rate for service. Tom's is very poor for service
and I'm sure that's partly because they're trying to be the biggest-and-best
mail-order outlet with their retail shopfront being given second-rate status
in terms of service quality. I know of plenty of people who go there
regularly to buy stuff though so I guess it's one of those outlets that you
either like a lot or dislike a lot.

Craig.


-- 
Craig Dewick - Professional Train Manager (RailCorp) + HO Scale Rail Modeller
http://www.railzone.org -- Check out the RailZone Online Forums! Send email to
craigd@lios.apana.org.au -- RailCorp Train Crew Council: http://www.rctcc.org
Oz Rail Safety List: http://lios.apana.org.au/mailman/listinfo/aus_rail_safety